Hi folks... I know this is an older topic, but it's spot on for issues we are having here.
@83rw wrote:
Checking the client on the controller was a great idea. Once I found the client in the list I noticed it's authentication role was set to AP-Role instead of saying Authenticated like all of the other clients. I disconnected it through the controller and it connected right back up with the correct authentication. I had joined and rejoined the network so many times from the client but it was always stuck here on the controller.... Weird.
Thanks!
It happens mostly with newer apple devices (iOS 6+, OSX 10.6.8+) and win 7+8 laptops.
We have an Aruba 650 with 16 AP-105's
Running external DHCP so we can do static assignments for out fleet of chromebooks.
The best I can tell is that the the client goes to sleep, and at some point goes home with the user or otherwise wanders out of range. When the device comes back (usually the next day) they connect, and get an address, but then get what we lovingly call "the exclaimation point of pain" (no internet). In the case of mobile devices, everything looks fine, but all internet requests time out.
If I go into monitoring>Controller>clients, the device does not appear at all.
If I go into monitoring>Network>ALL WLAN clients, the device appears at it's current IP address with an authentication role of ap-role.
If I click on the MAC address link for the affected client from there, it lists the client twice, one entry for the old IP address, and one for the new. Both show authentication role as ap-role. Hitting disconnect for either of the listed clients does nothing.
The only way I've found to get the client back on the network is to blacklist both ap-role entries, and then go to monitoring>Controller>blacklist clients and release the client.
This happens a couple times a week and is really not convenient to go through this process every time...
My predecessor worked with Aruba and others on this issue for a long time, but it was never resolved...
any help would be greatly appreciated.