Wireless Access

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Occasional Contributor II
Posts: 15
Registered: ‎02-13-2014

No WEB Access after upgrade to AirWave 8.2.4

Hi;

After upgrade my Airwave from version 8.2.3.1 to 8.2.4 I loss the web interface.
I still can access via SSH to the new AMPCLI, but I cannot access the web "Unable to connect".

 

Does it have any specific port without automatic redirect?

 

BR,

Tomaz.

 

Aruba Employee
Posts: 127
Registered: ‎04-24-2013

Re: No WEB Access after upgrade to AirWave 8.2.4

I would request you to open a TAC case. It can be any of the below,

 

* Hard disk filled up

* issue with DB starting

 

Was the upgrade successfull? Did you notice anything on screen during upgrade.

From 8.2.4 since the CLI is locked, i would request you to involve TAC so that they can help you with the troubleshooting part.

 

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
Occasional Contributor II
Posts: 15
Registered: ‎02-13-2014

Re: No WEB Access after upgrade to AirWave 8.2.4

Hi again;

I already opened a case through my partner (Plexus) the problem is I cannot upload the "support_connection.tar" file for remote support. I'm getting the error:

scp: support_connection.tar: Permission denied.
Error transferring file from 192.168.2.78: scp failed: child exited with code 1

I don't think it was a good option to lock completly the linux CLI. Now he are having these bunch of problems, special in a minor release 8.2.3.1 => 8.2.4.
Aruba should revert that decision asap.

Because of this I can't access Airwave since Sunday night.

 

BR,

Tomaz.

Aruba Employee
Posts: 127
Registered: ‎04-24-2013

Re: No WEB Access after upgrade to AirWave 8.2.4

Tomaz,

 

How are we trying to transfer the file? Is it using a MAC/Unix or a Windows?

Could you share the support case number as well.

 

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
Occasional Contributor II
Posts: 15
Registered: ‎02-13-2014

Re: No WEB Access after upgrade to AirWave 8.2.4

[ Edited ]

Unfortunatelly I don't have the case number as it was opened by the partner.

 

I already used 2 different windows programs:

Solarwinds and Bitvise.

 

But I don't know if the problem is on the PC or on Airwave server writing permission.

 

BR,

Tomaz.

Occasional Contributor I
Posts: 5
Registered: ‎06-30-2015

Re: No WEB Access after upgrade to AirWave 8.2.4

[ Edited ]

I'm suffering from the same problem. This is becoming a clumsy update, there isn't any backdoor for support access?

Aruba Employee
Posts: 127
Registered: ‎04-24-2013

Re: No WEB Access after upgrade to AirWave 8.2.4

Do you have another unix/linux or a MAC which you could use? Windows currently dont have an inbuilt scp and currently we support only scp for the file transfer. 

Could you try using a MAC or a unix/linux box to scp the file?

 

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
Occasional Contributor II
Posts: 15
Registered: ‎02-13-2014

Re: No WEB Access after upgrade to AirWave 8.2.4

Vishnu, it worked with Linux!

Anyway it's not acceptable you need a Linux (or Apple) machine to do that.

 

Please seriously consider to revert linux cli shell.

 

BR,

Tomaz.

Aruba Employee
Posts: 127
Registered: ‎04-24-2013

Re: No WEB Access after upgrade to AirWave 8.2.4

Tomaz,


Good to know that it worked. Yes, i understand the pain here. Engineering is already working to get alternative options for this upload.

 

 

Regards,
Vishnu
If my post helped you, don't forget to give kudos ;)
Contributor II
Posts: 68
Registered: ‎01-25-2013

Re: No WEB Access after upgrade to AirWave 8.2.4

No specific port.  First upgrade i tried got the same problem.  No web access altough upgrade went fine.

 

Today i tried the upgrade again.  And now i had web access.  But... painfully slow...  After about 15 mins i started seeing on the console out of memory messages for httpd processes.  System has been running with 8 Gbyte of RAM for years without any issue...

 

I restored a snapshot.  Will skip this version...

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