Wireless Access

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Contributor I

No access to specific applications/services by WiFi

We have found issues while connected to WiFi on our two sites. It is for wireless clients:

- Windows Phones

- Android Samsung S6

 

The folloing occurs:

- Samsung S6 can not connect to Hotmail (WIndows Hotmail App on phone) and can not connect to Google server using Gmail App.

Windows Phones can not update Apps on their phone connected to WiFi.

 

Their are no firewall rules set in the IAP VC. And on Firewall on network as well not, because we tested with a Apple Airport, connect Windows Phone to the Airport (on same LAN) by WiFi and then it is available.

 

Any ideas to solve problem? IAPs ar eon 6.4.2.6-4.1.1.7_50209

Guru Elite

Re: No access to specific applications/services by WiFi

Can a regular laptop access gmail?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I

Re: No access to specific applications/services by WiFi

@Colin

 

yes a regular Windows machine or Macbook (via WiFi) can access e.g. Gmail

Guru Elite

Re: No access to specific applications/services by WiFi

What is the configuration of the SSID that the devices are connected to?  (show network <name of network>)



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I

Re: No access to specific applications/services by WiFi

@Colin,

 

I have access to just one cluster. The other site (for Windows Phone  trouble I am tomorrow)

 

I have attached form this one site the output.

Guru Elite

Re: No access to specific applications/services by WiFi

I don't see anything blocking any traffic.  Do the clients use an internal or external DNS?  What firewall is in place at the site?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I

Re: No access to specific applications/services by WiFi

It uses the DNS from Gateway (his won ip address and 8.8.8.8)

Guru Elite

Re: No access to specific applications/services by WiFi

Christiaan,

 

I don't see anything blocking any traffic specifically from handheld devices.  There must be something more...



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I

Re: No access to specific applications/services by WiFi

 I will download tomorrow form other site as well the CLI output. To be continued.

Contributor I

Re: No access to specific applications/services by WiFi

@Colin, I have attached the output from CLI from second site. Please have a look...

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