Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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No internet access after firmware upgrade to 6.4.4.4-4.2.3.2-54910

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  • 1.  No internet access after firmware upgrade to 6.4.4.4-4.2.3.2-54910

    Posted Jun 27, 2018 11:49 AM

    Yesterday I upgrade the firmware in my RAP-3WNP from 6.1.something to 6.4.4.4-4.2.3.2-54910. The upgrade seemed to go well and even said "Upgrade Successful". At that point, I had to log in again and it took me to the user interface. I started looking through the new features when the UI froze and lost all contact with the RAP. All I have now is two green light for power and E0. I can still ping the unit but it will connect to the UI. Any thoughts would be appreciated.

      



  • 2.  RE: No internet access after firmware upgrade to 6.4.4.4-4.2.3.2-54910

    MVP EXPERT
    Posted Jun 27, 2018 12:03 PM

    How is this RAP3 configured, as an IAP? I assume by the WebUI you are referring to instant.arubanetworks.com? I assume the WLAN LED is not illuminated?

     

    Is there any browser or warnings related to the revoked cert as this is fixed in 6.4.4.8-4.2.4.3

     

    Have you tried factory resetting the RAP as well?



  • 3.  RE: No internet access after firmware upgrade to 6.4.4.4-4.2.3.2-54910

    Posted Jun 27, 2018 12:27 PM

    Thanks for the reply. For some reason, the instant.arubanetworks.com has been changed. It now defaults to rapconsole.arubanetworks.com when I type in the IP assigned by DHCP. The only browser error is "Make sure you have the right web address". No cert errors.

    I have tried the factory reset twice with no change. 

    The WLAN LED is not lit, not even amber. 

    And as far as I know, it is or was configured in the default configuration.

    It worked perfectly before the upgrade.



  • 4.  RE: No internet access after firmware upgrade to 6.4.4.4-4.2.3.2-54910

    MVP EXPERT
    Posted Jun 27, 2018 01:16 PM
    Sounds like it has been reset from an IAP to a RAP again. Plug your upstream DHCP device into E0 and your laptop into E1 and see if you can browse to the GUI.

    Sent from my iPhone


  • 5.  RE: No internet access after firmware upgrade to 6.4.4.4-4.2.3.2-54910

    Posted Jun 27, 2018 01:55 PM

    I followed your instructions but still unable to load the GUI. I cannot connect using Putty either.



  • 6.  RE: No internet access after firmware upgrade to 6.4.4.4-4.2.3.2-54910

    Posted Jun 27, 2018 02:07 PM
      |   view attached

    A picture of the front of the RAP.