Wireless Access

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No output on AP Console port

Hi All,

 

I've got some AP225s which I'm unable to get any output from the console port. FYI I am powering it on and have tested on a few different APs.

 

If I unplug my serial cable from the AP and patch it into a controller I can get console access to the controller, so I know the cable works and the setting appear correct,

 

Any ideas?

 

Cheers

James

 

 

Cheers
James

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ACCX #540 | ACMX #353 | ACDX #216
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Re: No output on AP Console port

Have also tried different USB to serial adapters..

 

Here's the serial settings:

 

putty serial settings.jpg

Cheers
James

-------------------------------------------------------
-------------------@whereisjrw-------------------
------------------------blog-------------------------
ACCX #540 | ACMX #353 | ACDX #216
-----------Mobility First Expert #11----------
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If a reply adequately addresses your issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Guru Elite

Re: No output on AP Console port

jrwhitehead,

 

Those are correct parameters.

 

Has the serial port on the AP225 ever worked for you in the past? What is the current adapter and what type cable are you using?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Re: No output on AP Console port

It has never worked with my current computer. (Surface Pro 3)

 

It's a HL-340 USB to RS232 Serial Port Adapter with an Aruba serial to RJ45 connector and a cat5 cable.

 

I've got;

2 x usb to serial adapters

2 x serial to RJ45 cables

1 x serial to RJ45 connector

lots of cat5 cables

 

I've tested various combinations of the above to no avail. Also tested on another laptop and other APs.

 

Cheers
James

-------------------------------------------------------
-------------------@whereisjrw-------------------
------------------------blog-------------------------
ACCX #540 | ACMX #353 | ACDX #216
-----------Mobility First Expert #11----------
-------------------------------------------------------

If a reply adequately addresses your issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Aruba Employee

Re: No output on AP Console port

Check your AP System Profile:

 

(Aruba-Master) (config) #ap system-profile "default"
(Aruba-Master) (AP system profile "default") #console-enable

 

Thanks,

Zach Jennings

Re: No output on AP Console port

The APs brand new and have never contacted the controller. They're on a VLAN with no DHCP and I need to configure 1 manually to test the solution.

Cheers
James

-------------------------------------------------------
-------------------@whereisjrw-------------------
------------------------blog-------------------------
ACCX #540 | ACMX #353 | ACDX #216
-----------Mobility First Expert #11----------
-------------------------------------------------------

If a reply adequately addresses your issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Guru Elite

Re: No output on AP Console port

JrWhitehead,

You said you have never been able to bring up a console on AP225s, period, or is it just the new ones exhibiting the problem? It could be a hardware issue.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Re: No output on AP Console port

I've got an AP225 at home and I can't access the serial port on that. Also have 25 AP225s on an install I'm doing which I can't access the serial port on.

 

All my serial cables work on controllers but not on the APs.

Cheers
James

-------------------------------------------------------
-------------------@whereisjrw-------------------
------------------------blog-------------------------
ACCX #540 | ACMX #353 | ACDX #216
-----------Mobility First Expert #11----------
-------------------------------------------------------

If a reply adequately addresses your issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Guru Elite

Re: No output on AP Console port

Are you using the same laptop?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Re: No output on AP Console port

No. I've tested with 2 different laptops.

Cheers
James

-------------------------------------------------------
-------------------@whereisjrw-------------------
------------------------blog-------------------------
ACCX #540 | ACMX #353 | ACDX #216
-----------Mobility First Expert #11----------
-------------------------------------------------------

If a reply adequately addresses your issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
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