Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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No sponsor mail sent when guest users are imported via CSV file

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  • 1.  No sponsor mail sent when guest users are imported via CSV file

    Posted Jan 25, 2012 09:36 AM

    When I import guestusers via CSV on the guestadmin page I have an issue.

    Everything is imported correctly and an automatic mail with the credentials is sent to the guest, but I also want to sent an automatic mail to the sponsor. This doesn't work!

     

    When I add a user manually, two mails are sent, one to the sponsor and one to the guest.

    I use the rightformat for the CSV file:

     

    Guest's First Name (Required),Guest's Last Name (Required),Guest's Email,Guest' Phone Number,Guest's ID,Guest's password,Sponsor's First Name,Sponsor's Last Name,Sponsor's Email
    John,Smith,johnsmith@xyzcompany.com,(415)555-1212,,,George,Wang,gwang@abccompany.com

    Is this a known problem? Any advice? What should I do?



  • 2.  RE: No sponsor mail sent when guest users are imported via CSV file

    EMPLOYEE
    Posted Jan 26, 2012 09:24 AM

    What Aruba OS version are you running?



  • 3.  RE: No sponsor mail sent when guest users are imported via CSV file

    Posted Jan 26, 2012 09:57 AM

    ArubaOS 6.1.1.0 - Build Number 28288



  • 4.  RE: No sponsor mail sent when guest users are imported via CSV file

    Posted Jan 26, 2012 10:02 AM

    Does this work if you don't import via CSV file? Nevermind, my comment.



  • 5.  RE: No sponsor mail sent when guest users are imported via CSV file

    Posted Jan 26, 2012 10:09 AM

    As mentioned in my first post, the mail is sent to the sponsor when i add a guest user manually.



  • 6.  RE: No sponsor mail sent when guest users are imported via CSV file

    EMPLOYEE
    Posted Jan 26, 2012 10:15 AM

    Well, after reviewing the 6.1UG, this does not appear to be a function of the CSV import. It looks like that is only an option if you enter each one in manually or via the Show Details Pop-up Window, see Figure 125 on page 619.



  • 7.  RE: No sponsor mail sent when guest users are imported via CSV file

    Posted Jan 26, 2012 10:19 AM

    BTW - It's a little off topic but when you access the GPP, what browser are you using? I'm having issues with IE9, but not IE8 and Firefox 9.0.1.