Wireless Access

We've recently upgraded from Aruba OS 6.4.2.5 to 6.4.3.5 and ever since then, we're no longer seeing all of our Apple TVs on the network when plugged in, not using wireless. We have 40+ Apple TVs at our Upper School campus but now, when plugged in to the network, I only see two. Is there a setting that's off?

Hi, 

 

Were you using Airgroup? If yes, could you check, 

 

#show airgroup status 

#show airgroup servers 

#show airgroup global-credits 

 

Thanks, 

Rajaguru Vincent 

 

 

 

Nothing out of the ordinary when runningi these commands. What am I looking for?

 

(Aruba7210) #show airgroup global-credits

 

Global Credits - Default

------------------------

Type              Value

----              -----

Query Packets     1350

Response Packets  944

 

Global Credits - Current

------------------------

Type              Value  packets drop - last half an hour  packets drop - last read  packets drop - total throttled

----              -----  --------------------------------  ------------------------  ------------------------------

Query Packets     1292   0                                 0                         0

Response Packets  918    0                                 0                         0

 

 

(Aruba7210) # show airgroup status

 

AirGroup Feature

----------------

Status

------

Enabled

 

AirGroup- MDNS Feature

----------------------

Status

------

Enabled

 

AirGroup- DLNA Feature

----------------------

Status

------

Enabled

 

AirGroup Location Discovery

---------------------------

Status

------

Enabled

 

AirGroup Active Wireless Discovery

----------------------------------

Status

------

Enabled

 

AirGroup Enforce Registration

-----------------------------

Status

------

Disabled

 

AirGroup IPV6 Support

---------------------

Status

------

Disabled

 

AirGroup Service Information

----------------------------

Service     Status

-------     ------

airplay     Enabled

airprint    Enabled

itunes      Enabled

remotemgmt  Disabled

sharing     Disabled

chat        Disabled

googlecast  Enabled

DIAL        Enabled

DLNA Media  Enabled

DLNA Print  Enabled

allowall    Disabled

iphoto      Enabled

 

Hi, 

 

Airgroup seems to be fine. So you a list of airgroup servers. Just to confirm...

Do you find some Apple TVs missing from that list of airgroup servers? 

Are you not able to discover all the apple TVs on the airgroup servers list?

Is your iPad/iPhone on the same vlan as the Apple TV or is it on a different VLAN? 

 

Thanks, 

Rajaguru Vincent 

When plugged in to the wired network, only Apple TVs that seem to be nearby show up. So right now, only 2 are showing up. When connected wirelessly, all Apple TVs on campus show up.

--
Nathan Kuhl
Information Technology
Wyoming Seminary
570-270-2241

*** Please report all problems to the help desk: http://it.wyomingseminary.org***

Hi, 

 

When you are wireless, all the Apple TVs show up, that is perfect. 

 

So when you are wired you can see only the Apple TVs that are nearby. It is possible that your Apple TVs are discovered by Bluetooth. Do you see that two Apple TVs if you turn off Bluetooth? 

 

If not, is your wired computer and your Apple TV on the same VLAN or different VLANs? You should be able to see the Apple TVs on the same VLAN. 

 

Thanks, 

Rajaguru Vincent 

 

You’re right, it is Bluetooth that’s making those couple of Apple TVs show up. But here’s the thing, prior to upgrading to 6.4.3.5, we were able to see all Apple TVs on the network when wired in, not just wireless. Did something change in the OS to cause this?

Hi, 

 

In don't think there is any change in the OS. 

 

 

Does the wired computer have Layer 2 connectivity with the controller? 

Was the wired computer on the controller's user-table before upgrade? (# show user-table) 

Is the wired computer and the Apple TV on the same VLAN? 

 

Thanks, 

Rajaguru Vincent 

I just wanted to provide an update on this in case anyone else was having a similar problem. As of Aruba OS 6.4.3.0, wired users are no longer supported according to the release notes.

 

"AirGroup Support for Wired Users Starting from ArubaOS 6.4.3.0, AirGroup does not support wired users."

Hi.. Could you please share a snippet from release note for reference?

I thought I already did that in the previous post. But the snippet you're looking for can be found on page 5 of the ArubaOS 6.4.3.4 Release Notes: