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Occasional Contributor I

Onboarding problems on IPHONE5 products

Hi, we currently had an onboarding issue for IPHONE5 products running 8.2 IOS. When the correct SSID was tapped on, usually a window appear requiring a username and a password to connect to that certain SSID, but what happened to some users is instead of having two boxes, 1 for username and 1 for password, it turns out to be one box which require a PASSWORD only for that particular SSID. So the result is DENIED.

 

Whoever might have the same issue before an had a solution for this please do let me know. Thank you.

 

Note: A screenshot is attached

-Lev

Re: Onboarding problems on IPHONE5 products

are you sure dot1x is configured for that SSID and not WPA2 or such?

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