04-29-2015 08:11 AM
We have a 7210 controller running 18.104.22.168, Clearpass version 6.2.6.x, and AP-105s. When we turn on AirPrint some printers stay on the airgroup server list for 30 minutes. For instance, a new HP Officejet Pro X551dw disappears after 30 minutes but an Officejet Pro 8500 A910 will stay on all day. TAC has worked with us and so has HP support but haven't found a solution. Has anyone heard of this? Do you think it is a problem with this model of printer? It works great otherwise.
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04-29-2015 08:49 AM
It generally happens when a device fails to respond to the mDNS query sent by the controller properly.
Issue should be with that specific printer model.
For your ref :
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04-29-2015 08:51 AM
04-29-2015 09:45 AM
Sorry. When I edited my question I left some things out. The Officejet Pro 8500 A910 as well as several other printers will show on the airgroup servers list constantly. The Officejet Pro X551dw only lasts 30 minutes and it is not exactly 30 but more or less. If I reboot it or print to it some other way the timer starts over. The inactivity timeouts on the printer are an hour or more. I think it is that printer model but HP disagrees.
05-01-2015 07:24 AM
The issue is resolved in 22.214.171.124. I created a case on this very subject back in March of 2014. Our HP AirPrint printers would drop off of AirPlay availabilty after about 30 minutes. It's a confirmed bug in Aruba OS versions preceeding 126.96.36.199. It took them a year to fix it but since upgrading, everything is fine.