Wireless Access

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kro
New Contributor

Problem with missing client-statistics on Aruba Instant cluster

Using Airwave 7.6.3.

We have a "remote" Aruba Instant cluster with some 25-30 IAP-105. The cluster works fine and has the very latest firmware manually updated with software from the support site (ver. 6.2.1.0-3.3.0.0_38115).

Problem: We don't see correct client-stats at all, once in a while we see 2-3-5 users connected and little to no actual statistics for the "clients" connected - when we look at them in Airwave. (doing the "drill-down" on the clients MAC adress).

Loggin on to the clusters GUI reveals 90-100 users - and hence the stats we get on Airwave is all wrong.

 

What could we be missing here ?

 

Regards

Ken

Moderator

Re: Problem with missing client-statistics on Aruba Instant cluster

7.6.3 was release before IAP FW 6.2.1.0-3.3.0.0 was released.  This means AirWave might not have the right MIBs to track down newer or changed values.  That said, I'll have to try to replicated this to confirm the behavior.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
kro
New Contributor

Re: Problem with missing client-statistics on Aruba Instant cluster

We had the same problem before upgrading the Instant cluster... :smileysad:

Moderator

Re: Problem with missing client-statistics on Aruba Instant cluster

Are all these remote clients wireless?  Are any clients wired?

I'll have to double check with out QA group, but I haven't run into any issues with client count not matching for IAPs.  Can you please open a support case for this?  I'd like more details on the design of the deployment so that I assist further, support should be able to collect the data I need (especially the template you're using for you IAPs).


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
kro
New Contributor

Re: Problem with missing client-statistics on Aruba Instant cluster

It is a "remote cluster" in the sense that our Airwave have no direct access to their network. The Instant cluster has one open port from their network -> our Airwave server (1 firewall port is open) - I understand the connection between Instant and Airwave as a single SSL tunnel. But maybe I am wrong ? Our technical personel will open a ticket soon.

Thanks

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