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Occasional Contributor I
Posts: 5
Registered: ‎11-22-2016

Problems with interfering clients (windows laptops)

Hi!

 

I'm running an Aruba 620 controller with 6.4.4.9 software and ap-225/205.

Having a lot of problems with windows laptops connecting to any ssid, they appear as interfering clients when they try to connect.

It doesn't happen with all sorts of laptop's only windows.

IOS/Android/OSX works fine.

 

Why does this happen?

Any suggestions?

Guru Elite
Posts: 21,272
Registered: ‎03-29-2007

Re: Problems with interfering clients (windows laptops)

Clients can connect to whatever SSID they want, and they will indeed show up as interfering clients. You cannot control that.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 5
Registered: ‎11-22-2016

Re: Problems with interfering clients (windows laptops)

Yes i know.. sorry i forgot to mention that i'm talking about users that should be authenticated, they have the correct password.

But some of them are unable to connect correctly.. Don't understand why.

For some win10 clients it works fine, for some it doesnt..

Occasional Contributor I
Posts: 5
Registered: ‎11-22-2016

Re: Problems with interfering clients (windows laptops)

The clients log on to the ssid with the correct key, the then get labeled as interfering. Even if i then reclassify them as authorized they still arent able to connect. This is only the case with curtain pc's.

I just reimaged a laptop with win10 and it also has the same issue...

 

Any good ideas?

Guru Elite
Posts: 21,272
Registered: ‎03-29-2007

Re: Problems with interfering clients (windows laptops)

Clients labeled as interfering do not have anything to do with connectivity.  Those are clients that are not connected to your own networks.  Clients that connect with your encrypted network successfully are labeled as valid automatically.

 

Any idea what client types can connect and what types cannot.  If they are Windows 10, do they have different versions?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 5
Registered: ‎11-22-2016

Re: Problems with interfering clients (windows laptops)

Well.. Thats the thing.. They are connected to my network but unable to get an ip, they show up under clients, and when i go to the security tab, they show up as clients connected to my valid ap's, but the clients are still classified as interfering. I'm just trying to understand why this is happening.

So far I have one machine with win10 pro, win10 enterprise and win8.1 enterprise.. But i also have computers with win10 pro that works just fine.

The enterprise one is a fresh install by the way..

Guru Elite
Posts: 21,272
Registered: ‎03-29-2007

Re: Problems with interfering clients (windows laptops)

I would:

 

- Try to connect a device

- SSH into the controller and type "show auth-tracebuf mac <mac address of client with the problem>"

- Paste in that output in your response.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 5
Registered: ‎11-22-2016

Re: Problems with interfering clients (windows laptops)

Hi again..

I deleted all the clients and ap entries rebooted the controller, and everything seems to works fine now.. I will post again if i experience the same problem.

Anyway, thanks for your help!

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