Hello,
I am running ArubaOS 6.4.2.12 on a 7210 series controller and also use ClearPass 6.5.4
I have a SSID with 802.1x enabled so that people can use their Active Directory credentials to connect to the network. Most people are using Apple iOS based devices or Windows Phones.
There are quite a few users that have reported that they are losing Wifi connectivity throughout the day and after a few minutes its back up again.
What I see in ClearPass for iOS devices is that sometimes the authentication requests are being rejected. For Windows Phones I do see a lot of timeout messages in ClearPass (see attached screenshots).
From the ClearPass logs I see that the rejected RADIUS request from an iOS device is being classified into the default role instead of the correct one. Requests from Windows Phones sometimes run into a timeout for whatever reason.
Are there any timers that should be adjusted? Reauthentication intervals and such... I have left those on their default values so far.
Thanks for your help!
cheers,
Harald