Wireless Access

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Regular Contributor I
Posts: 171
Registered: ‎04-13-2009

RAP User cannot see Network

Hi Guys,

 

We have a client who has deployed several dozen RAP-2 Devices with only small issues. Once we ironed out the bugs the process was going smoothly. We now have one user who at home cannot get his Laptop to see the network. While at the office his laptop automatically connects to the PEAP network with no problem. Looking at the controller i can see that his AP is up

RAP2-*****      RemoteGroup  172.x.y.z  0            AP:11/19.5/19.5      0    RAP-2WG  RA2da  9d:5h:29m:46s    72.z.y.x

 

Any ideas why this users laptop may be connecting to our corporate network, but cannot see the same network when it is broadcast at home?

 

I did a remote desktop session with the user via a secondary VPN and tried to reconfigure the WLAN settings but could not find an issue.

 

Any ideas?

 

RAP2

AOS 6.1.2.3

WindowsXP Laptop

Home network has Cable and an Apple Router i believe.

 

Thanks for any help,

 

-ELiasz

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ACDX, ACCP, CISSP, CWNA
Community Manager
Posts: 402
Registered: ‎04-02-2007

Re: RAP User cannot see Network

Hey eliasz - Moving it under Aruba products for better visibility. 

Guru Elite
Posts: 20,768
Registered: ‎03-29-2007

Re: RAP User cannot see Network

start user debugging:

 

config t

logging level debugging user-debug mac <wireless mac of client>

 

 

show log user-debug 50

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Aruba Employee
Posts: 2
Registered: ‎05-03-2010

Re: RAP User cannot see Network

I see this is a RAP2, they have a single 2.4 Ghz radio. Is it possible the client is hard-set for 5 Ghz?

 

You can also verify the RAP is broadcasting the correct SSID, channel and power with the command:

 

show ap bss-table ap-name <ap-name>

Regular Contributor I
Posts: 171
Registered: ‎04-13-2009

Re: RAP User cannot see Network

Hi Guys,

 

I am attaching the debug file I took this morning. The device is down now.

 

As for the broadcasting SSID I'm pretty sure I ran the command this morning and it was broadcasting all the correct SSIDs

 

I logged into the users laptop and went through the Wireless adapter settings, it was set to 802.11abg

 

-ELiasz

 

-------------------
ACDX, ACCP, CISSP, CWNA
Guru Elite
Posts: 20,768
Registered: ‎03-29-2007

Re: RAP User cannot see Network

[ Edited ]

Inconclusive.  It would probably be less painful if you open a case.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Aruba Employee
Posts: 7
Registered: ‎03-23-2010

Re: RAP User cannot see Network

You may try "show ap debug system-status ap-name <ap-name>" & see whether the output has interfeces up with different essids that are expected.

 

And also pasting show ap tech-support ap-name, would also be helpful in debugging

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