Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Reboot Cause: Hardware Watchdog Reset

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  • 1.  Reboot Cause: Hardware Watchdog Reset

    MVP
    Posted May 25, 2016 02:57 PM

    Had a controller randomly reboot after being up for a very long time. Don't know what the error is related to, was hoping someone might have some insight. I already have a TAC case open, but didn't want to sit around and wait. Below is the switchinfo from CLI:

     

    (I-1-SA) #show switchinfo
    Hostname is I-1-SA
    Console Baudrate: 9600

    Location not configured
    System Time:Wed May 25 14:54:45 EDT 2016

    Aruba Operating System Software.
    ArubaOS (MODEL: Aruba7220-US), Version 6.3.1.16
    Website: http://www.arubanetworks.com
    Copyright (c) 2002-2015, Aruba Networks, Inc.
    Compiled on 2015-03-31 at 23:37:56 PDT (build 49356) by p4build

    ROM: System Bootstrap, Version CPBoot 1.2.1.0 (build 39183)
    Built: 2013-07-26 04:57:47
    Built by: p4build@re_client_39183


    Switch uptime is 1 days 5 hours 43 seconds
    Reboot Cause: Hardware Watchdog Reset (Intent:cause:register ee:ee:50:4)
    Supervisor Card
    Processor (XLP432 Rev B1 (Secure Boot) , 1000 MHz) with 7381M bytes of memory.
    32K bytes of non-volatile configuration memory.
    7744M bytes of Supervisor Card system flash.

    Config File: default.cfg

    Boot Partition: PARTITION 1


    VLAN1 is up line protocol is down
    Hardware is CPU Interface, Interface address is 00:1A:1E:00:EA:88 (bia 00:1A:1E:00:EA:88)
    Description: 802.1Q VLAN
    Internet address is 172.16.0.254 255.255.255.0
    IPv6 Router Advertisements are disabled
    Routing interface is enable, Forwarding mode is enable
    Directed broadcast is disabled, BCMC Optimization disabled ProxyARP disabled Suppress ARP enable
    Encapsulation 802, loopback not set
    MTU 1500 bytes
    Last clearing of "show interface" counters 1 day 5 hr 0 min 43 sec
    link status last changed 1 day 5 hr 0 min 43 sec
    Proxy Arp is disabled for the Interface


    switchrole:master
    Configuration unchanged since last save
    No crash information available.
    No kernel crash information available.
    Reboot Cause: Hardware Watchdog Reset (Intent:cause:register ee:ee:50:4)



  • 2.  RE: Reboot Cause: Hardware Watchdog Reset

    EMPLOYEE
    Posted May 25, 2016 04:34 PM

    You need to 100% open a case for this.  It could be anything.

     

     



  • 3.  RE: Reboot Cause: Hardware Watchdog Reset

    MVP
    Posted May 25, 2016 07:18 PM

    Absolutely, I do have a TAC case opened and escalated, however, I was hoping someone had a similar failure that could shed some light on a possible cause.



  • 4.  RE: Reboot Cause: Hardware Watchdog Reset

    EMPLOYEE
    Posted May 25, 2016 09:23 PM

    Hardware Watchdog Reset is very generic, and the causes can vary considerabily based on hardware, software and configuration.