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Red arrows showing radio down against AP in Airwave?

First post, hopefully submitted in the correct way.

 

I have noticed recently that sometimes when we view AP's within Airwave, it will show the radio status with a red arrow next to them. This red arrow when hovered over states 'radio down'.

 

However, when I click on the red arrow it loads a new screen showing more stats but this looks to clear the red arrow. 

 

So I noticed the red arrow showing radio down. 

Click on it...

Just by doing this clears those red arrows and the radios appears up.

 

The stats look to confirm that the radio is in fact down.

 

Can any one say whats going on here?

 

1 -  this is how it looks when noticed.

Red arrow error

 

2 - click on 802.11bgn and see stats like below. Confirming radio downstats.jpg

 

3 - When you return to the main screen again the error/red arrows are clear but this looks to have cleared only because I clicked on it?

 

AIRWAVE ERROR CLEARED.jpg

 

**Extra**

 

I just loaded this AP up with a heavily used SSID and straight away many clients connected despite the red arrows coming back saying the radios (both) are down.

 

What are these red arrows? are they accurate? what causes them to appear?

 

with clients.jpg

Guru Elite

Re: Red arrows showing radio down against AP in Airwave?

They are typically accurate.  You might want to open a TAC case so that they can ensure you are not running into a bug..

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Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
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Re: Red arrows showing radio down against AP in Airwave?

Hi,

 

Could you share Airwave version and contorller/AP model & firmware version?

 

Regards,

Pavan

Regards,
Pavan
If my post address your queries, give kudos and accept as solution!
New Contributor

Re: Red arrows showing radio down against AP in Airwave?

Airwave 8.2.3.1

AP = 224 (Have seen it on 225's too)

Controller = 7220 running 6.4.4.11 (upgrading soon)

We had this same error on our 6000 controller before we upgraded to our 7220.

Re: Red arrows showing radio down against AP in Airwave?

Hi,

 

Please upgrade the server to AMP 8.2.4 to fix this issue. We have bug for AP radios flapping in Airwave and fixed in latest code.

 

Regards,

Pavan

 

If my post addresses your query give kudos:)

Regards,
Pavan
If my post address your queries, give kudos and accept as solution!
New Contributor

Re: Red arrows showing radio down against AP in Airwave?

Thanks Pavan,

 

ill plan and upgrade.

 

Regular Contributor I

Re: Red arrows showing radio down against AP in Airwave?

Hi Pavan,

 

Is the bug that is  fixed in AMP 8.2.4 for AP radios flapping in Airwave for APs in "monitor-only" mode? We also sometimes see radios marked down in Airwave with red arrows but they are up and hosting clients.

 

Thanks,

Mike

Re: Red arrows showing radio down against AP in Airwave?

Hi Mike,

 

Radio flapping issue is fixed in 8.2.4 code, I can not confirm whether it is similar issue without checking logs.

 

I would recommand to upgrade the server to latest code 8.2.6 and check, if issue still persist then open TAC ticket to debug the issue further.

 

Regards,
Pavan
If my post address your queries, give kudos and accept as solution!
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