Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Remote AP port will goes down every 4 to 5 hours in a day

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  • 1.  Remote AP port will goes down every 4 to 5 hours in a day

    Posted May 01, 2014 09:58 AM

    Hi,

     

    We have a RAP that are installed in our remote office. This RAP were working fine for more that a year already. Now recently we encounter an issue that RAP port 0 will goes down every other 4 to 5 hours in a day. Then when it goes down our local IT suport will just unplug the network cable and put it back and it will run normally after that. Then issue was almost a month already. When I check the controller logs it says that connection is failed. Can someone explain the logs below and why this happen?

     

    Apr 24 11:27:11  stm[996]: <304035> <ERRS> |AP US-5WN@1.1.1.184 stm|  PAPI_Send failed: 145; from 8451 to 10.252.166.200:8214 len 96 type 3092
    Apr 24 11:56:58  stm[996]: <304035> <ERRS> |AP US-5WN@1.1.1.83 stm|  PAPI_Send failed: 145; from 8451 to 10.252.166.200:8214 len 96 type 3092
    Apr 28 20:21:52  stm[661]: <304035> <ERRS> |AP US-5WN@1.1.1.155 stm|  PAPI_Send failed: 145; from 8451 to 10.252.166.200:8214 len 96 type 3092
    Apr 29 07:16:14  stm[625]: <304035> <ERRS> |AP US-5WN@1.1.1.83 stm|  PAPI_Send failed: 145; from 8451 to 10.252.166.200:8214 len 96 type 3092 



  • 2.  RE: Remote AP port will goes down every 4 to 5 hours in a day

    EMPLOYEE
    Posted May 01, 2014 10:07 AM

    1.  Think about anything that has changed in the last month

    2.  What version of ArubaOS is this?

     



  • 3.  RE: Remote AP port will goes down every 4 to 5 hours in a day

    Posted May 01, 2014 10:22 AM

    1. we move the authentication to new radius server but only 2 RAP has this kind of issue and this are in same location while the other don't have.

    2. OS version 6.1.4.1 



  • 4.  RE: Remote AP port will goes down every 4 to 5 hours in a day

    EMPLOYEE
    Posted May 01, 2014 10:23 AM
    How are those raps connected to the internet?


  • 5.  RE: Remote AP port will goes down every 4 to 5 hours in a day

    Posted May 01, 2014 10:29 AM

    Yes both connected to the internet. But occassionally the port 0 connected to the internet will goes down sometime 5 or 4 hours after the connection goes up.



  • 6.  RE: Remote AP port will goes down every 4 to 5 hours in a day

    EMPLOYEE
    Posted May 01, 2014 10:36 AM

    Both RAPs are at the same location?  What kind of firewall/router is located there?

     



  • 7.  RE: Remote AP port will goes down every 4 to 5 hours in a day

    Posted May 01, 2014 11:30 AM

    yes same location. Firewall is cisco and routers



  • 8.  RE: Remote AP port will goes down every 4 to 5 hours in a day

    EMPLOYEE
    Posted May 01, 2014 11:39 AM

    Is this the only site that you have more than one RAP connecting back to the main site?  It is quite possible that there is a limit on your firewall passing IPSEC traffic back to the same site.  I say this because I have very little information about your setup.  You probably want to get TAC involved so that they can get detailed information about your issue.

     



  • 9.  RE: Remote AP port will goes down every 4 to 5 hours in a day

    Posted May 01, 2014 11:52 AM

    No, we have many site having 2 3 RAP onsite.



  • 10.  RE: Remote AP port will goes down every 4 to 5 hours in a day

    EMPLOYEE
    Posted May 01, 2014 11:53 AM

    Okay.

     

    What is different about this site?  Is the bandwidth different?  Have any changes been made?  Is the traffic different?