Wireless Access

Reply
New Contributor
Posts: 3
Registered: ‎02-13-2017

Remote Users on RAPs receiving Unauthenticated Network Error

Has anyone else seen this?  We're running an Aruba 6000 series controller with 40 RAPs associated.  Starting 4 days ago, our folks at those remote sites began recieving a message on their laptops showing our internal network as being unauthenticated.  This happens approx 15 mins after connecting - for the 1st 15 mins they are fine.  The same issue is also happening to our Guest network at these sites. The guest network is set with a WPA2 passphrase, and the Internal network is using radius pointed back at an internal server that is also handling dhcp for the internal users.  the Guest users pull their dhcp from the controller itself.

 

Also - any devices physically connected to the RAP is having issues as well ( mainly printers).

 

Nearly all of our sites are running IAP-205Hs that were converted to RAPs, and a few older 155s are out there.

 

Thanks!

Guru Elite
Posts: 20,993
Registered: ‎03-29-2007

Re: Remote Users on RAPs receiving Unauthenticated Network Error

Do you have a screenshot of that message?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor
Posts: 3
Registered: ‎02-13-2017

Re: Remote Users on RAPs receiving Unauthenticated Network Error

Sure thing.

Screen Shot 2017-02-13 at 9.20.16 AM.png

New Contributor
Posts: 3
Registered: ‎02-13-2017

Re: Remote Users on RAPs receiving Unauthenticated Network Error

  • Correction:  Aruba 3400 controller. Apologies.
Contributor II
Posts: 36
Registered: ‎01-14-2014

Re: Remote Users on RAPs receiving Unauthenticated Network Error

Is the user getting the correct address? are they getting the correct role?

Can you try logout and re-login the user if not restart the machine, assuming that the user is not in full Auth (Machine_Auth and User_Auth)

Search Airheads
Showing results for 
Search instead for 
Did you mean: