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Occasional Contributor II
Posts: 16
Registered: ‎07-22-2010

Some Apple Laptops showing up as Apple TV devices

Has anyone experienced that some Apple laptops running 10.6 OS,  are being identified as Apple TV devices?

 

I have multiple 3400 controllers running 6.1.2.4 code.

 

Thanks,

 

Stan 

Aruba Employee
Posts: 571
Registered: ‎04-17-2009

Re: Some Apple Laptops showing up as Apple TV devices

Please open a support case with TAC, as they will probably want to do a packet capture to see why these laptops are triggering the AppleTV device classification.

 

Additionally, have you inspected any of these laptops to see if they have any *special* software running?

Thanks,

Zach Jennings
Occasional Contributor II
Posts: 16
Registered: ‎07-22-2010

Re: Some Apple Laptops showing up as Apple TV devices

Yes,

These laptops are all running a portal program called Novanet.

This is an online learning program.

 

Not all of the laptops that have this are showing up as Apple TV devices though.

 

Thanks

 

Guru Elite
Posts: 20,811
Registered: ‎03-29-2007

Re: Some Apple Laptops showing up as Apple TV devices

zjennings is right about specific software.

 

type "show aaa device-type mac <mac address of device" to see what application or browser agent classifies it as an Apple TV.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 16
Registered: ‎07-22-2010

Re: Some Apple Laptops showing up as Apple TV devices

Colin,

 

Is this command correct?  "show aaa device-type mac"

 

The only one I can run is   "show aaa device-id-cache mac" 

 

The output on the command for one of the Apple devices is 

 

00:26:08:e9:84:e6  AppleTV/1.1  Thu Apr 19 13:04:27 2012

Guru Elite
Posts: 20,811
Registered: ‎03-29-2007

Re: Some Apple Laptops showing up as Apple TV devices

Your command is correct.

 

Now run it for the device that is mis-labeled..

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 16
Registered: ‎07-22-2010

Re: Some Apple Laptops showing up as Apple TV devices

Colin,

 

This is the result of the command

 

show aaa device-id-cache mac 00:26:08:e9:84:e6

 

00:26:08:e9:84:e6  AppleTV/1.1  Thu Apr 19 13:04:27 2012

 

Thanks,

 

Guru Elite
Posts: 20,811
Registered: ‎03-29-2007

Re: Some Apple Laptops showing up as Apple TV devices

Looks like an application installed is putting out that browser string and causing it to be mis classified. If you have not done ao, please open a case with support so that they can replicate and possibly have this behavior fixed.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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