Wireless Access

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Frequent Contributor II
Posts: 105
Registered: ‎04-15-2013

Sticky Clients

I have a 3200 controller running 6.1.3.8 and it looks like devices are hanging on for long periods of time based on the number of clients connect to it.  If I reboot the controller  will it release all of the clients?

Guru Elite
Posts: 8,324
Registered: ‎09-08-2010

Re: Sticky Clients

Do you mean the devices are sticking to an AP and not roaming or devices
aren't aging out of the user table when they deassociate from the network?

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Frequent Contributor II
Posts: 105
Registered: ‎04-15-2013

Re: Sticky Clients

[ Edited ]

 

 

 

Guru Elite
Posts: 8,324
Registered: ‎09-08-2010

Re: Sticky Clients

You can clear the user table without reloading the controller by issue the
command "aaa user delete all"

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Frequent Contributor II
Posts: 105
Registered: ‎04-15-2013

Re: Sticky Clients

Thank you.  That did the trick "for now".  This install is in a hotel and I am also wondering it I am running out of IP address.  Currently the controller is running DHCP.

 

 

Guru Elite
Posts: 8,324
Registered: ‎09-08-2010

Re: Sticky Clients

Also check your user idle timeout. It defaults to 5 minutes.

Configuration > Security > Authentication > Advanced

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Frequent Contributor II
Posts: 105
Registered: ‎04-15-2013

Re: Sticky Clients

Currently it is set to:

 

ScreenHunter_15 Aug. 16 18.28.jpg

 

 

Guru Elite
Posts: 8,324
Registered: ‎09-08-2010

Re: Sticky Clients

[ Edited ]

That's a long time. That means it could be up to 4 hours after your client leaves the network that they are cleared out of the user table. You may want to try and lower it to 1800 seconds (30 mins).


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
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