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Frequent Contributor II
Posts: 149
Registered: ‎01-31-2013

Strange behavior of Wi-Fi Client in my AMP

Hi,

we have a network with a master-local Aruba3400, more or less 100 APs and more or less 150 Wi-Fi clients.

We install AirWave to monitor the network and we see some strange data in the Clients->Client Detail tab: as you can see in the attached image, the client is shown in very short intervals "Authenticated" and "Not Authenticated". What does this mean? Does it mean that the client connnects and disconnects continuosly from the SSID? If it were that, I would be very worried about it.

 

Can someones explain me the meaning of this data?

 

Thanks,

 

Massimo

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Massimo Gallina
Telecommunications engineer - ACMP2013
Guru Elite
Posts: 21,491
Registered: ‎03-29-2007

Re: Strange behavior of Wi-Fi Client in my AMP

That is because the SNMP traps received from the controller do not have the authentication status of the client so it is only reflected as "Not Authenticated".  It does not mean that client was not authenticated; it just means that that information is not sent in the trap.  Notice that all the information from polls have the correct authentication status...



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor II
Posts: 149
Registered: ‎01-31-2013

Re: Strange behavior of Wi-Fi Client in my AMP

Thanks for the explanation cjoseph!

 

So, if I want to monitor the client behaviour to check  for any connecttion issue I have to watch only the informations from polls? Is there a way to have the clients informanions in AirWave always updated?

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Massimo Gallina
Telecommunications engineer - ACMP2013
Guru Elite
Posts: 21,491
Registered: ‎03-29-2007

Re: Strange behavior of Wi-Fi Client in my AMP

Ideally, Airwave would not show the column as "Not Authenticated" for traps, because we do not have that information in the trap.  Notice the role of the user and the forwarding mode are also not populated in traps.  Let me ask how this could possibly be remedied.  For now, just ignore the authenticated field for traps.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor II
Posts: 149
Registered: ‎01-31-2013

Re: Strange behavior of Wi-Fi Client in my AMP

Ok, so I wait for news about it. Tommorow I will go to explain AirWave to a costumer that requested informations about Wi-Fi client connection issues; I hope I can explain this behaviour.

 

Meanwhile, thaks for the replies.

 

Massimo

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Massimo Gallina
Telecommunications engineer - ACMP2013
Moderator
Posts: 1,270
Registered: ‎10-16-2008

Re: Strange behavior of Wi-Fi Client in my AMP

If on AOS 6.3 or newer, you have the option to move your client data to being tracked over AMON.  This will get you more realtime stats on client behavior as it switches from poll/traps to a regular data heartbeat initiated by the controller.  Think of AMON as traps at regular intervals.  To do this, you'd have to enable AMON from the controller:

# mgmt-server type amp primary-server <AMP IP address> profile <desired amp profile>

# mgmt-server profile <desired amp profile>

ex:

# mgmt-server type amp primary-server 10.10.10.100 profile default-amp

# show mgmt-server profile default-amp

Mgmt Config profile "default-amp" (Predefined (editable))
---------------------------------------------------------
Parameter Value
--------- -----
Stats Enabled
Tag Enabled
Sessions Enabled
Monitored Info Disabled
Misc Enabled
Location Enabled

By default, all parameters are disabled.

Then on AMP Setup -> you'll want to enable AMON monitoring, and then for client data processing over AMON, set 'prefer AMON over SNMP' = yes.

 


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
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