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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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TPM Initialization or Certificate Initialization failed

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  • 1.  TPM Initialization or Certificate Initialization failed

    Posted Jun 25, 2013 09:02 AM

    Hi

     

    on my Aruba 651 controller, after login with the admin account, the following error shows up:

     

    ====================== E R R O R =======================
    TPM Initialization or Certificate Initialization failed.
    For debug information see /tmp/deviceCertLib.log.
    If this message appears even after rebooting the device
    couple of times, please contact Aruba Networks.
    ========================================================

     

    How can I access /tmp/deviceCertLib.log ??

    Does anyone have an idea what could be wrong here?



  • 2.  RE: TPM Initialization or Certificate Initialization failed

    Posted Jun 25, 2013 09:05 AM

     

    See this:

     

    https://arubanetworkskb.secure.force.com/pkb/articles/HowTo/R-1362



  • 3.  RE: TPM Initialization or Certificate Initialization failed

    Posted Jun 25, 2013 09:38 AM 
    (Aruba651) #show tpm cert-info
Cannot get TPM and Factory Certificate Info.
TPM and/or Factory Certificates might be missing.

     Does this mean there are problems related to the hardware?



  • 4.  RE: TPM Initialization or Certificate Initialization failed

    Posted Aug 08, 2014 02:39 AM

    Hi 

     

    What happened at last.. 



  • 5.  RE: TPM Initialization or Certificate Initialization failed

    EMPLOYEE
    Posted Aug 12, 2014 10:36 AM

    hi oNek

    This can be due to a corruption of the certs (usually due restoring a backup made with tar flash instead of backup flash between two different controllers) or a failure of the TPM itself.

     

    The steps you can follow to try and recover are:

     

    a> collect output of "show tpm error"

    b> write erase all (make sure to take backup using backup flash, copy out licenses etc, or just reconfigure all)

    c> reboot

     

    If still not fixed, then log a ticket with TAC showing steps a~c above and request RMA due to failed TPM.

     

    Just to clarify, do not use tar flash for moving configs between controllers, it is purely for Aruba debugging.

     

    regards

    -jeff



  • 6.  RE: TPM Initialization or Certificate Initialization failed

    Posted Jan 15, 2018 11:40 PM

    gunzip failed on /tmp/collected-tpm.data.gz; error=256Bad magic number in header, secondary bank Both primary and secondary compressed certificates are bad or missing Reboot Cause: User reboot. SKIPPING Generating SSH Keys......0022 done. Initializing TPM and Certificates gunzip: bad block type 3 gunzip: bad block type 3 Performing intra-version configuration upgrade for version 6.4. Saving current config file default.cfg as default.cfg.2018-01-19_23-01-39 Generating new configuration. Configuration upgrade complete. Performing integrity check on Ancillary partition 1...passed. Restoring the database...done. Starting hwMon