06-25-2013 06:01 AM
on my Aruba 651 controller, after login with the admin account, the following error shows up:
====================== E R R O R =======================
TPM Initialization or Certificate Initialization failed.
For debug information see /tmp/deviceCertLib.log.
If this message appears even after rebooting the device
couple of times, please contact Aruba Networks.
How can I access /tmp/deviceCertLib.log ??
Does anyone have an idea what could be wrong here?
06-25-2013 06:04 AM
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
06-25-2013 06:38 AM
(Aruba651) #show tpm cert-info Cannot get TPM and Factory Certificate Info. TPM and/or Factory Certificates might be missing.
Does this mean there are problems related to the hardware?
08-12-2014 07:35 AM
This can be due to a corruption of the certs (usually due restoring a backup made with tar flash instead of backup flash between two different controllers) or a failure of the TPM itself.
The steps you can follow to try and recover are:
a> collect output of "show tpm error"
b> write erase all (make sure to take backup using backup flash, copy out licenses etc, or just reconfigure all)
If still not fixed, then log a ticket with TAC showing steps a~c above and request RMA due to failed TPM.
Just to clarify, do not use tar flash for moving configs between controllers, it is purely for Aruba debugging.