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Occasional Contributor II

TPM Initialization or Certificate Initialization failed

Hi

 

on my Aruba 651 controller, after login with the admin account, the following error shows up:

 

====================== E R R O R =======================
TPM Initialization or Certificate Initialization failed.
For debug information see /tmp/deviceCertLib.log.
If this message appears even after rebooting the device
couple of times, please contact Aruba Networks.
========================================================

 

How can I access /tmp/deviceCertLib.log ??

Does anyone have an idea what could be wrong here?

Re: TPM Initialization or Certificate Initialization failed

 

See this:

 

https://arubanetworkskb.secure.force.com/pkb/articles/HowTo/R-1362

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor II

Re: TPM Initialization or Certificate Initialization failed

(Aruba651) #show tpm cert-info
Cannot get TPM and Factory Certificate Info.
TPM and/or Factory Certificates might be missing.

 Does this mean there are problems related to the hardware?

Regular Contributor I

Re: TPM Initialization or Certificate Initialization failed

Hi 

 

What happened at last.. 

Moderator

Re: TPM Initialization or Certificate Initialization failed

hi oNek

This can be due to a corruption of the certs (usually due restoring a backup made with tar flash instead of backup flash between two different controllers) or a failure of the TPM itself.

 

The steps you can follow to try and recover are:

 

a> collect output of "show tpm error"

b> write erase all (make sure to take backup using backup flash, copy out licenses etc, or just reconfigure all)

c> reboot

 

If still not fixed, then log a ticket with TAC showing steps a~c above and request RMA due to failed TPM.

 

Just to clarify, do not use tar flash for moving configs between controllers, it is purely for Aruba debugging.

 

regards

-jeff

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