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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Tunnel node to tunnel node voip call not working

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  • 1.  Tunnel node to tunnel node voip call not working

    Posted Dec 11, 2015 11:41 AM

    I have the following on site.

     

    Clearpass

    Controller running 6.4.3.4

    Aruba S3500 in tunnel mode

    Avaya phones

     

    Voip phones authenticate through clearpass via static host list. Get the correct vlan and user role.

    In controller we can see phone gets correct vlan and user role and has valid ip address for vlan.

    (so far so good)

     

    Voip phone in tunnel node can call non-tunnel node phones just fine. Call controll and two way audio are fine.

     

    Voip phone in tunnel node can call another phone in tunnel node and call control works. Phones ring go off hook and appear to connect but there is no audio either direction. If user presses digit on dial pad they can get audio for about 10 seconds then it cuts out again.

     

    Clearpass and controller both look good. Problem only occurs if both phones are on tunnel node so makes me think it's a switch problem. 

     

    Anyone have any suggestions???  I'm a bit stumped as to what to look for next.



  • 2.  RE: Tunnel node to tunnel node voip call not working

    Posted Dec 11, 2015 11:42 AM

    Switch firmware is Version 7.4.1.1



  • 3.  RE: Tunnel node to tunnel node voip call not working

    Posted Dec 11, 2015 11:44 AM

    Are you matching the same QoS / Priority rules on the controller side ?



  • 4.  RE: Tunnel node to tunnel node voip call not working

    Posted Dec 11, 2015 11:49 AM

    we are not doing any QoS rules on the controller.

     



  • 5.  RE: Tunnel node to tunnel node voip call not working

    Posted Dec 11, 2015 11:51 AM
    Are you applying any QoS on the switch for VoIP ?


  • 6.  RE: Tunnel node to tunnel node voip call not working

    Posted Dec 11, 2015 03:20 PM

    no



  • 7.  RE: Tunnel node to tunnel node voip call not working
    Best Answer

    Posted Dec 19, 2015 07:09 AM
    Turned out to be a firmware problem on the controller tunnel mode to tunnel mode audio issues. Upgraded to latest firmware solved the problem.