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Regular Contributor I

Unable to connect issue with Apple IOS 7. Help !!!

All vendor devices include andriod, mac , linux windows and apple IOS 7 device standing little bit away from the AP and connected and surffing the internet. 

 

IOS 7 devices sometimes gives error unable to connect , and and if able to connect only getting maximum 2 signal bar. as compared to other devices they are getting good signal strength. IOS pervious versions i.e 4,5 , 6 are not getting the isssue "unable to connect". This issue is with onyl IOS 7 device ONLY.

 

Please assist.

 

Re: Unable to connect issue with Apple IOS 7. Help !!!

What version of AOS?

Is this a dot1x or captive portal ssid?

Is this a recent issue and has anything changed like an upgrade?


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Regular Contributor I

Re: Unable to connect issue with Apple IOS 7. Help !!!

AOS version 6.3.1.5

 

Captive portal SSID.

 

Same issue happening on AOS 6.1.3.10 and after upgrade the AOS to 6.3.1.5 still same issue.

 

Apple IOS 7 series getting error "unable to connect" while connecting to the SSID, whereas all other devices including APPLE IOS 5, 6 series not getting such type of error even a single time. If Apple IOS 7series devices did 10 attempts to connect to the guest SSID, only 5times they are successfully able to connect to the SSID. Other devices each and everytime they connect on a single attempt.

Re: Unable to connect issue with Apple IOS 7. Help !!!

Have you enabled the 'bypass Apple Captive Network Assistant'?  It is at the bottom of the configuration for the captive portal profile.

 

6.3.Apple CNA.jpg


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Regular Contributor I

Re: Unable to connect issue with Apple IOS 7. Help !!!

Captive portal is not the issue. Yes CNA is enabled. If IOS 7 devices did 10 attempts and only 5 times they are are able to connect to the guest SSID, when they are successfully connected then Captive portal page open and then redirect to the desired URL.

 

 

Captive portal is working fine. Only issue is why IOS devices getting unable to connect on their first attempt.

Re: Unable to connect issue with Apple IOS 7. Help !!!

Unfortunately it is difficult to know what the issue could be.  TAC is your best bet to call on as they can have a detailed look at the logs etc to see what is going on.

 

Someone else may be able to offer suggestions if they have had similar issues.


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com

Re: Unable to connect issue with Apple IOS 7. Help !!!

 

MIke is right the best way to get to the bottom of this is you should contact TAC.

 

Are you seeing this issue after or before the Captive portal role ?

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
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