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Occasional Contributor II

Understanding user-debug logs

Is there any documentation available that explains in detail what the various logs mean?

 

I'm trying to figure out why specific clients are disconnecting from the WiFi and I'm not sure what the logs are telling me.

Guru Elite

Re: Understanding user-debug logs

You should try "show ap client trail-info <mac address of client>" instead.  It is less verbose and focuses on client to AP connections/disconnections.

 

http://www.arubanetworks.com/techdocs/ArubaOS_65x_WebHelp/Web_Help_Index.htm#ArubaFrameStyles/1CommandList/show_ap_client_trail-info.htm



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: Understanding user-debug logs

Here is what I am seeing:

 

Client Trail Info

-----------------

MAC                BSSID              ESSID    AP-name  VLAN  Deauth Reason    Alert

---                -----              -----    -------  ----  -------------    -----

48:e9:f1:02:b4:d4  ac:a3:1e:f7:80:90  respect  s500ap3  0     Internal deauth  Internal deauth

 

Deauth Reason

-------------

Reason                           Timestamp

------                           ---------

Internal deauth                  Dec  1 11:08:24

STA has roamed to another AP     Dec  1 11:08:24

Client Match                     Dec  1 11:08:17

STA has roamed to another AP     Dec  1 11:08:11

Sapcp Ageout (internal ageout)   Dec  1 09:52:27

Denied; Internal Error           Dec  1 09:34:40

Denied; Internal Error           Dec  1 09:34:40

Denied; Internal Error           Dec  1 09:34:39

Denied; Internal Error           Dec  1 09:34:36

Denied; Internal Error           Dec  1 09:34:30

Num Deauths:10

 

Alerts

------

Reason                           Timestamp

------                           ---------

Internal deauth                  Dec  1 11:08:24

STA has roamed to another AP     Dec  1 11:08:24

Client Match                     Dec  1 11:08:17

STA has roamed to another AP     Dec  1 11:08:11

Sapcp Ageout (internal ageout)   Dec  1 09:52:27

Denied; Internal Error           Dec  1 09:34:40

Denied; Internal Error           Dec  1 09:34:40

Denied; Internal Error           Dec  1 09:34:39

Denied; Internal Error           Dec  1 09:34:36

Denied; Internal Error           Dec  1 09:34:30

Num Alerts:10

 

Mobility Trail

--------------

BSSID              ESSID    AP-name  Timestamp

-----              -----    -------  ---------

ac:a3:1e:f7:80:90  respect  s500ap3  Dec  1 11:08:24

ac:a3:1e:f7:80:90  respect  s500ap3  Dec  1 11:08:24

ac:a3:1e:f7:5d:c0  respect  s500ap1  Dec  1 11:08:24

ac:a3:1e:f7:5d:c0  respect  s500ap1  Dec  1 11:08:20

ac:a3:1e:f7:80:80  respect  s500ap3  Dec  1 11:08:17

ac:a3:1e:f7:80:80  respect  s500ap3  Dec  1 11:08:11

ac:a3:1e:f7:80:90  respect  s500ap3  Dec  1 11:08:11

ac:a3:1e:f7:80:90  respect  s500ap3  Dec  1 10:58:59

ac:a3:1e:f7:80:90  respect  s500ap3  Dec  1 09:52:27

ac:a3:1e:f7:80:90  respect  s500ap3  Dec  1 09:34:49

Num Mobility Trails:10

 

I've also attached the relevant user-debug log.

Guru Elite

Re: Understanding user-debug logs

What version of ArubaOS is this?

What encryption is being used on that SSID?

What model APs do you have deployed?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: Understanding user-debug logs

Sorry for the late response.

 

Version 6.4.2.6

WPA2-Enterprise, EAP-PEAP and AES

Aruba 215

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