Wireless Access

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Occasional Contributor I
Posts: 7
Registered: ‎03-25-2013

Update to 7.6.4 - Manual changes to device management don't save

Previously had 7.6.2 running as a VM in ESXi and manually downloaded the update package and script and placed it in the /root directory and ran start_amp_upgrade -v 7.6.4.

 

Upgrade seemed to run alright, no errors, AMP reported it was the new version.

 

After the update, when I manage a device I cannot save manual changes to the device configuration.  Importing configuration from the device still works. I can hit save and apply, but it doesnt take me to the apply now/schedule application

 

Amp_disable completes but with an error.  Amp_enable doesn't seem to bring the httpd service back up and the AMP web portal is unreachable.

 

service httpd restart corrects this and I can again reach the web portal.

 

I guess I have 2 questions, is the behavior for managing devices expected on the new version and what log files should I be looking at to see what errors I am getting when trying to start AMP.

 

What other information should I collect or would be useful?

 

Thanks in Advance,

Johann

Moderator
Posts: 1,252
Registered: ‎10-16-2008

Re: Update to 7.6.4 - Manual changes to device management don't save

Opening a support case is suggested at this point.

 

Meanwhile, some logs to view:

/var/log/low_level_service_watcher

-> make sure there are no problems starting web services

/var/log/service_watcher

-> make sure processes are starting up and not stuck in a startup loop

/var/log/httpd/error_log

-> look for crash messages that pertain to user interaction with the GUI

 

Not knowing the details of your system / setup, AMP services generally take about 5-10 minutes to come back up.  For systems at or beyond load, services have been observed to stretch towards/beyond the 15 minute mark.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Occasional Contributor I
Posts: 7
Registered: ‎03-25-2013

Re: Update to 7.6.4 - Manual changes to device management don't save

Thank you.  There are currently a pretty small number of devices reporting into airwave (<60) and we are about 50% complete on our deployment so I do not believe we should be stressing any services based on our configuration.

 

The low level service watcher rings a bell as I think I saw something in /var/logs/messages pertaining to that.  I usually like to have my ducks in a row before opening support tickets.

 

Thanks for your fast response.

 

Johann

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