05-29-2013 11:14 AM
Previously had 7.6.2 running as a VM in ESXi and manually downloaded the update package and script and placed it in the /root directory and ran start_amp_upgrade -v 7.6.4.
Upgrade seemed to run alright, no errors, AMP reported it was the new version.
After the update, when I manage a device I cannot save manual changes to the device configuration. Importing configuration from the device still works. I can hit save and apply, but it doesnt take me to the apply now/schedule application
Amp_disable completes but with an error. Amp_enable doesn't seem to bring the httpd service back up and the AMP web portal is unreachable.
service httpd restart corrects this and I can again reach the web portal.
I guess I have 2 questions, is the behavior for managing devices expected on the new version and what log files should I be looking at to see what errors I am getting when trying to start AMP.
What other information should I collect or would be useful?
Thanks in Advance,
05-29-2013 02:01 PM
Opening a support case is suggested at this point.
Meanwhile, some logs to view:
-> make sure there are no problems starting web services
-> make sure processes are starting up and not stuck in a startup loop
-> look for crash messages that pertain to user interaction with the GUI
Not knowing the details of your system / setup, AMP services generally take about 5-10 minutes to come back up. For systems at or beyond load, services have been observed to stretch towards/beyond the 15 minute mark.
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
05-29-2013 02:30 PM
Thank you. There are currently a pretty small number of devices reporting into airwave (<60) and we are about 50% complete on our deployment so I do not believe we should be stressing any services based on our configuration.
The low level service watcher rings a bell as I think I saw something in /var/logs/messages pertaining to that. I usually like to have my ducks in a row before opening support tickets.
Thanks for your fast response.