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Contributor I

Upgrade M3 controller to 6.3.1.6 causes blank webui display on login

As the title says, I've upgraded a controller to 6.3.1.6 and when I login to the webui it just shows a white blank page where it should show me the monitoring splash page.

 

I'm using IE10 to browse.

 

Any ideas?

 

Thanks

Ian

Guru Elite

Re: Upgrade M3 controller to 6.3.1.6 causes blank webui display on login

Can try a different browser and see if the page loads? Sometimes there can
be weird browser cache issues after an upgrade.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480

Re: Upgrade M3 controller to 6.3.1.6 causes blank webui display on login

I saw that as well.  I just refreshed the page and it displayed normally.


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Contributor I

Re: Upgrade M3 controller to 6.3.1.6 causes blank webui display on login

Thanks for the info. Not sure exactly what caused it but I got fed up trying to mess around with IE settings etc.

 

In the end I reset IE altogether and its now working. (tools>internet options>advanced>reset)

 

It looks like any browser used to view the gui previously is affected as I used a server to access the gui and it worked first time;

 

addtional to that, the server was running IE 9

 

Thanks

Ian

Re: Upgrade M3 controller to 6.3.1.6 causes blank webui display on login

Did you clear the cache/cookies?

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
-----
If you found my post helpful, please give kudos
Contributor I

Re: Upgrade M3 controller to 6.3.1.6 causes blank webui display on login

I believe we have actually found the issue.

 

It appears that if you have a proxy server set in IE it wont load the page correctly.

 

Even if the controller IP address is in the exceptions list it still wont load correctly.

 

I have to un tick "use a proxy server for your lan" to get it to work. It doesnt matter if its a bogus proxy server either, as in a random name and port.

 

I gather a bug somewhere?

Contributor I

Re: Upgrade M3 controller to 6.3.1.6 causes blank webui display on login

Have tried this in Google Chrome and all is working as it should so it must be a bug in IE.

Occasional Contributor I

Re: Upgrade M3 controller to 6.3.1.6 causes blank webui display on login

I am also seeing this issue with IE 9 -

Reseting of IE settings allows all UI tabs to be viewed, except for the Monitoring tab.

Firefox and Chrome work fine - all tabs viewable.

Are there any other work arounds for IE users?

 

Frequent Contributor II

Re: Upgrade M3 controller to 6.3.1.6 causes blank webui display on login

Hi, my customer is having similiar issue with 3200 controller (non XM) with 6.1.3.9 ArubaOS.

i would like to check before asking them to upgrade to 6.1.3.14

 

tried many browsers, clear cache, check proxy, restart controller's web service, restart controller, and check controller's clock setting but still going nowhere.

have you found a solution to this case? thanks.

Ricky E. Lee
CWNA | ACMP | ACCP
Occasional Contributor I

Re: Upgrade M3 controller to 6.3.1.6 causes blank webui display on login

Turned out to be a bug in that version of firmware -

A reset of the web browser would allow all GUI tabs, except for the monitoring tab.

Updating to next version did clear issue.

Hope that helps you out.



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