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VIA application error Windows 7 - new install

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  • 1.  VIA application error Windows 7 - new install

    Posted Dec 20, 2013 06:27 PM

    HI all -

     

    We just imaged a new computer and onboarded the system, then installed the via client and when launching it get the following in the logs:

    Log Name:      Application
    Source:        Application Error
    Date:          12/20/2013 4:06:59 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      computername.domain
    Description:
    Faulting application name: anuacui.exe, version: 2.1.1.40312, time stamp: 0x52566294
    Faulting module name: anuacui.exe, version: 2.1.1.40312, time stamp: 0x52566294
    Exception code: 0xc0000417
    Fault offset: 0x0000000000184f8c
    Faulting process id: 0x1098
    Faulting application start time: 0x01cefdd82ddc2b3d
    Faulting application path: C:\Program Files\Aruba Networks\Virtual Internet Agent\anuacui.exe
    Faulting module path: C:\Program Files\Aruba Networks\Virtual Internet Agent\anuacui.exe
    Report Id: 6d8eb52f-69cb-11e3-b62d-f07bcbab4392
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-12-20T23:06:59.000000000Z" />
        <EventRecordID>2252</EventRecordID>
        <Channel>Application</Channel>
        <Computer>computername.domain</Computer>
        <Security />
      </System>
      <EventData>
        <Data>anuacui.exe</Data>
        <Data>2.1.1.40312</Data>
        <Data>52566294</Data>
        <Data>anuacui.exe</Data>
        <Data>2.1.1.40312</Data>
        <Data>52566294</Data>
        <Data>c0000417</Data>
        <Data>0000000000184f8c</Data>
        <Data>1098</Data>
        <Data>01cefdd82ddc2b3d</Data>
        <Data>C:\Program Files\Aruba Networks\Virtual Internet Agent\anuacui.exe</Data>
        <Data>C:\Program Files\Aruba Networks\Virtual Internet Agent\anuacui.exe</Data>
        <Data>6d8eb52f-69cb-11e3-b62d-f07bcbab4392</Data>
      </EventData>
    </Event>

     

    This is the second computer we have seen this issue on and I"m not really sure why - we have it installed on 4 other systems with out an issue, all running 64bit Windows 7, using the VIA 64 bit installer.

     

    Any thoughts are appreciated.

     

    Thanks!


    Lirria



  • 2.  RE: VIA application error Windows 7 - new install

    EMPLOYEE
    Posted Dec 23, 2013 10:37 AM

    Hello,

     

    Please open a support case for further insights...thank you!