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Frequent Contributor II
Posts: 169
Registered: ‎11-18-2011

VIA application error Windows 7 - new install

HI all -

 

We just imaged a new computer and onboarded the system, then installed the via client and when launching it get the following in the logs:

Log Name:      Application
Source:        Application Error
Date:          12/20/2013 4:06:59 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      computername.domain
Description:
Faulting application name: anuacui.exe, version: 2.1.1.40312, time stamp: 0x52566294
Faulting module name: anuacui.exe, version: 2.1.1.40312, time stamp: 0x52566294
Exception code: 0xc0000417
Fault offset: 0x0000000000184f8c
Faulting process id: 0x1098
Faulting application start time: 0x01cefdd82ddc2b3d
Faulting application path: C:\Program Files\Aruba Networks\Virtual Internet Agent\anuacui.exe
Faulting module path: C:\Program Files\Aruba Networks\Virtual Internet Agent\anuacui.exe
Report Id: 6d8eb52f-69cb-11e3-b62d-f07bcbab4392
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-12-20T23:06:59.000000000Z" />
    <EventRecordID>2252</EventRecordID>
    <Channel>Application</Channel>
    <Computer>computername.domain</Computer>
    <Security />
  </System>
  <EventData>
    <Data>anuacui.exe</Data>
    <Data>2.1.1.40312</Data>
    <Data>52566294</Data>
    <Data>anuacui.exe</Data>
    <Data>2.1.1.40312</Data>
    <Data>52566294</Data>
    <Data>c0000417</Data>
    <Data>0000000000184f8c</Data>
    <Data>1098</Data>
    <Data>01cefdd82ddc2b3d</Data>
    <Data>C:\Program Files\Aruba Networks\Virtual Internet Agent\anuacui.exe</Data>
    <Data>C:\Program Files\Aruba Networks\Virtual Internet Agent\anuacui.exe</Data>
    <Data>6d8eb52f-69cb-11e3-b62d-f07bcbab4392</Data>
  </EventData>
</Event>

 

This is the second computer we have seen this issue on and I"m not really sure why - we have it installed on 4 other systems with out an issue, all running 64bit Windows 7, using the VIA 64 bit installer.

 

Any thoughts are appreciated.

 

Thanks!


Lirria

Aruba
Posts: 1,377
Registered: ‎12-12-2011

Re: VIA application error Windows 7 - new install

Hello,

 

Please open a support case for further insights...thank you!

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
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