When you left click on an AP or client, are there any errors on their detail pop up? Is the status reporting 'down'?
I get two errors for AP it is "AP error: radio11ng is invalid" for the Clients it is "Signal data from device is invalid. the client has not been located". and status is saying UP.
If you right click on an AP, is the option showing as 'simulate failure' or 'disable failure simulation'?
No, I am not using visualrf plan and not simulating anything.
If you have command line access, check the VisualRF log for crashes. Log located at /var/log/visualrf/visualrf.log
I was able to access the logs, there are some logs that are significant. Example logs are below.
Logs:
2012-10-30 04:33:07,720 ERROR AirBusMs[1] com.airwave.model.impl.APConfigProcessorImpl Catalog definition not found for manufacturer[Dell] model[PowerConnect W-AP93]
2012-10-30 04:33:07,720 ERROR AirBusMs[1] com.airwave.model.impl.APConfigProcessorImpl Catalog definition not found for manufacturer[Dell] model[PowerConnect W-AP93]
2012-10-30 04:35:37,462 WARN Grid Builder com.airwave.rf.SignalServiceImpl Survey discovering radio not found for [18.1] at signal[-43]
2012-10-30 04:35:37,462 WARN Grid Builder com.airwave.rf.SignalServiceImpl Survey discovering radio not found for [12.1] at signal[-38]
We typically see issues with heatmaps if the catalog doesn't contain the devices you're working with.
What version of AMP are you running? What type of devices / firmware do you have place on your floor plans?
Current version of AirWave available is 7.5.6.
We are using version AMP 7.4.8
I have a question too, what does the catalog do? how do I add devices into the catalog?