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Occasional Contributor II
Posts: 30
Registered: ‎02-10-2014

Visual RF Tool Plan - Image is not loading when uploading floor plans

Hi,

 

Currently, I have installed Visual RF Tool which I am experiencing the image is not downloading (when I try to upload the floor plans).

 

I have enclosed the screen-shots for your perusal.

 

Please kindly advise.

 

I am running on WIndows 7.

 

 

Moderator
Posts: 1,252
Registered: ‎10-16-2008

Re: Visual RF Tool Plan - Image is not loading when uploading floor plans

This is best handled in a support case.  I suspect that there was a crash in the VisualRF log that can shed some additional details.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Occasional Contributor II
Posts: 30
Registered: ‎02-10-2014

Re: Visual RF Tool Plan - Image is not loading when uploading floor plans

 

I have raised a support case. Refer to Case ID: 1522046

 

 

Moderator
Posts: 1,252
Registered: ‎10-16-2008

Re: Visual RF Tool Plan - Image is not loading when uploading floor plans

Was the current VRF Plan version the first ever installed?  If so, it may be a good idea to try this:

1) uninstall

2) install the older version I uploaded to the support site

3) upgrade to the newer version

4) then try upload again

 

DE17459 was recently filed for a different issue involving import/export issues had this as a suggested workaround.  I'd be curious to see if it's true but can't reproduce since my laptop has gone through several versions of VRF Plan.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Occasional Contributor II
Posts: 30
Registered: ‎02-10-2014

Re: Visual RF Tool Plan - Image is not loading when uploading floor plans

Hi Rob,

 

The problem still persist.

Occasional Contributor II
Posts: 30
Registered: ‎02-10-2014

Re: Visual RF Tool Plan - Image is not loading when uploading floor plans

See attachment, the image is not display when I upload the floor plan.

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