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Contributor I
Posts: 24
Registered: ‎09-10-2013

Visual RF doesn't start.

Hi everybody, recently I upgraded an Airwave version 7.6 to version 8.0.0, after the upgrade the visual RF doesn't start, I tried to change the memory allocation, and others test.

 

In the logs I can see the following message "2014-08-06 10:17:42,761 WARN Main com.airwave.svg.init.Startup waiting for the AuthorizationService to bootstrap" but I can see too "2014-08-06 10:17:42,756 ERROR Remote Serv com.airwave.core.remote.RemoteServiceImpl run java.lang.Exception: remote server disabled at com.airwave.core.remote.RemoteServiceImpl.preStartup(RemoteServiceImpl.java:155) at com.airwave.core.AbstractService.run(AbstractService.java:471) at java.lang.Thread.run(Unknown Source)" I copied the last rows of the log: 2014-08-06 10:17:22,713 WARN Grid Builder com.airwave.core.threading.ThreadPoolService cancelling queued tasks[580] 2014-08-06 10:17:22,713 WARN SinglePoller com.airwave.core.threading.ThreadPoolService cancelling queued tasks[580] 2014-08-06 10:17:22,713 WARN Database com.airwave.core.data.ConnectionManager cannot shutdown postgres database, ignoring request. 2014-08-06 10:17:22,767 WARN Main com.airwave.svg.init.Startup waiting for the AuthorizationService to bootstrap 2014-08-06 10:17:37,207 WARN Main com.airwave.svg.init.Startup Startup started. 2014-08-06 10:17:37,207 WARN Main com.airwave.svg.init.Startup Starting VisualRF Configuration Service 2014-08-06 10:17:37,331 WARN Main com.airwave.amp.ConfigurationParserImpl Existing login cookie is null. Initialize amp login. 2014-08-06 10:17:38,137 WARN Main com.airwave.core.data.SchemaParser uncaptured nodeType[3] 2014-08-06 10:17:38,145 WARN Main com.airwave.core.data.ConnectionManager ConnectionManager connections[1] 2014-08-06 10:17:38,178 WARN Main com.airwave.core.data.SchemaParser uncaptured nodeType[3] 2014-08-06 10:17:38,463 WARN Event com.airwave.core.EventDispatcherImpl EventService threads[0] dynamic[false] 2014-08-06 10:17:39,390 WARN Main com.airwave.core.data.ORProvider Setting Redis DB Version to: 8.0.0 2014-08-06 10:17:39,414 WARN Main com.airwave.svg.UpgradeProcessor purging history records older than timestamp[2014-08-05 10:17:39.414] 2014-08-06 10:17:39,431 WARN Main com.airwave.svg.UpgradeProcessor removed 0 invalid location rows 2014-08-06 10:17:39,432 WARN Main com.airwave.svg.UpgradeProcessor removed 0 invalid location history rows 2014-08-06 10:17:40,445 WARN Main com.airwave.svg.UpgradeProcessor removed 4312 device_radio rows due to no history 2014-08-06 10:17:40,673 WARN Main com.airwave.svg.UpgradeProcessor removed 2561 device rows due to no history 2014-08-06 10:17:40,677 WARN Main com.airwave.svg.UpgradeProcessor removed 0 image rows due to no parent 2014-08-06 10:17:40,678 WARN Main com.airwave.svg.UpgradeProcessor removed 0 duplicate network image rows 2014-08-06 10:17:40,683 WARN eanupService com.airwave.svg.CleanupServiceImpl removed 0 device_location_history rows 2014-08-06 10:17:40,683 WARN eanupService com.airwave.svg.CleanupServiceImpl removed 0 cdr_historical rows 2014-08-06 10:17:40,683 WARN eanupService com.airwave.svg.CleanupServiceImpl removed 0 cdr rows 2014-08-06 10:17:40,686 WARN eanupService com.airwave.svg.CleanupServiceImpl removed 0 device_location_history rows 2014-08-06 10:17:40,686 WARN eanupService com.airwave.svg.CleanupServiceImpl removed 0 cdr_historical rows 2014-08-06 10:17:40,686 WARN eanupService com.airwave.svg.CleanupServiceImpl removed 0 cdr rows 2014-08-06 10:17:40,722 WARN Main com.airwave.svg.init.Startup Checking for file /var/airwave/cache/visualrf_bootstrap 2014-08-06 10:17:40,723 WARN Main com.airwave.svg.init.Startup File exists? true 2014-08-06 10:17:40,723 WARN Main com.airwave.svg.init.Startup Bootstrap is not needed. Skip flushing containers. 2014-08-06 10:17:40,723 WARN Main com.airwave.svg.init.Startup HTTP threads[8] 2014-08-06 10:17:40,765 WARN Database com.airwave.core.data.DatabaseServiceImpl Not bootstrapping from database, since containers were not flushed. 2014-08-06 10:17:41,756 WARN Main com.airwave.svg.init.RequestHandler version[] 2014-08-06 10:17:41,846 WARN eanupService com.airwave.svg.CleanupServiceImpl executing SQL for vrf http timeout update UPDATE seas_config set vrf_http_timeout = ? 2014-08-06 10:17:41,851 WARN eanupService com.airwave.svg.CleanupServiceImpl updated 1 rows 2014-08-06 10:17:42,154 WARN Main com.airwave.svg.init.Startup Starting HTTPService 2014-08-06 10:17:42,748 WARN Main com.airwave.svg.init.Startup VisualRF bootup started 2014-08-06 10:17:42,748 WARN Main com.airwave.svg.init.Startup Starting log service 2014-08-06 10:17:42,748 WARN Main com.airwave.svg.init.Startup Starting core services 2014-08-06 10:17:42,755 WARN Main com.airwave.svg.init.Startup VisualRF Core Services starting 2014-08-06 10:17:42,756 ERROR Remote Serv com.airwave.core.remote.RemoteServiceImpl Service [Remote Serv] is shutting down due to the error[remote server disabled] 2014-08-06 10:17:42,756 ERROR Remote Serv com.airwave.core.remote.RemoteServiceImpl run java.lang.Exception: remote server disabled at com.airwave.core.remote.RemoteServiceImpl.preStartup(RemoteServiceImpl.java:155) at com.airwave.core.AbstractService.run(AbstractService.java:471) at java.lang.Thread.run(Unknown Source) 2014-08-06 10:17:42,761 WARN Main com.airwave.svg.init.Startup waiting for the AuthorizationService to bootstrap 2014-08-06 10:17:47,761 WARN Main com.airwave.svg.init.Startup waiting for the AuthorizationService to bootstrap 2014-08-06 10:17:49,373 WARN Inventory com.airwave.model.services.InventoryService Floor role-based authorization[false] 2014-08-06 10:17:49,373 WARN Inventory com.airwave.model.services.InventoryService Floor role-based authorization[false] 2014-08-06 10:17:52,762 WARN Main com.airwave.svg.init.Startup waiting for the AuthorizationService to bootstrap 2014-08-06 10:17:57,762 WARN Main com.airwave.svg.init.Startup waiting for the AuthorizationService to bootstrap

Senior Pre Sales Enginner
Arrow ECS Spain.
ACMA, ACMP, ACCP, ACDX #325
Moderator
Posts: 1,252
Registered: ‎10-16-2008

Re: Visual RF doesn't start.

There's a few cases similar to this, it's best to open a support case so that the VisualRF team can help debug.


Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
Contributor II
Posts: 36
Registered: ‎03-25-2013

Re: Visual RF doesn't start.

[ Edited ]

I'd personally advise to avoid upgrading to Airwave 8.0.1 or 8.0.2 if you are heavily using VisualRF in your operation. 

Contributor I
Posts: 24
Registered: ‎09-10-2013

Re: Visual RF doesn't start.

Thanks for your answers.

 

 

Senior Pre Sales Enginner
Arrow ECS Spain.
ACMA, ACMP, ACCP, ACDX #325
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