Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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VisualRF Issues

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  • 1.  VisualRF Issues

    Posted Jan 15, 2013 03:25 PM

    Greetings

     

    I have two issues with VisualRF

     

    1) APs showing status of DOWN / RED Alert / Down - *only* in VisualRF. The WAPs are clearly up and servicing clients. They are listed as UP in the UP clients; they are UP in my PowerConnect controller. However VisualRF has them as down. And only in 2 of my many floor plans. 

    How can I force VisualRF to show these APs as UP / GREEN / show the heat map?

     

    2) I have another map that is showing my APs as up but I cannot get the Heatmap to overlay - I check / uncheck Heatmap; Refresh the view; no heatmaps showing

     

    Thanks! 



  • 2.  RE: VisualRF Issues

    Posted Jan 15, 2013 04:09 PM

    First I would try and stop/restart VisualRF.    Under the VisualRF --> Setup --> Server Settings --> Enable VisualRF Engine - No.   Wait a few minutes and then turn it back on and give it some time to start itself up; can sometimes take up to 30 minutes depending on your environment.



  • 3.  RE: VisualRF Issues

    EMPLOYEE
    Posted Jan 16, 2013 11:00 AM

    I agree with clembo.

     

    Here's another few things to check:

    1. AMP version

    2. VisualRF setup -> what's the current memory allocation for VisualRF?

    3. VisualRF logs -> if you tail /var/log/visualrf/visualrf.log, you should see a constant feed of information being updated for calculation

    4. Types of devices

    5. Number of floor plans

    6. Number of devices placed on floor plans

    7. AMP hardware resources (disk space, disk speed, RAM)