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Occasional Contributor I
Posts: 7
Registered: ‎07-23-2014

[VisualRF] Logged out when trying to upload a custom campus map

I'm working on developing the VisualRF map for all of housing at a university and I would like to upload the map of all of our buildings to make it easier for other technicians. However when uploading the png, it says my session has expired. I have tried this on multiple computers and browsers and have had no luck. Any help?

 

Guru Elite
Posts: 20,815
Registered: ‎03-29-2007

Re: [VisualRF] Logged out when trying to upload a custom campus map

What version of Airwave?

 



Colin Joseph
Aruba Customer Engineering

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Occasional Contributor I
Posts: 7
Registered: ‎07-23-2014

Re: [VisualRF] Logged out when trying to upload a custom campus map

7.7.9

Contributor II
Posts: 36
Registered: ‎03-25-2013

Re: [VisualRF] Logged out when trying to upload a custom campus map

Correct me if I am wrong that you aretrying to upload the pictures at the building level so that you you have a map on your building level? If it  is, it might be related to a bug => ID DE17226

Occasional Contributor I
Posts: 7
Registered: ‎07-23-2014

Re: [VisualRF] Logged out when trying to upload a custom campus map

By building level, do you mean a floor of a building? If so, then no that's not the problem. I can do that just fine. My issue is uploading a campus map (all of the buildings on the map). Instead a plain tan background I photoshopped a google maps view of the residential buildings on campus to make them easier to identify.

Occasional Contributor I
Posts: 7
Registered: ‎07-23-2014

Re: [VisualRF] Logged out when trying to upload a custom campus map

Bump. Still hoping someone with an answer will see this issue.

Contributor II
Posts: 36
Registered: ‎03-25-2013

Re: [VisualRF] Logged out when trying to upload a custom campus map

That is what I meant earlier and it's at the building level and not at the floor level. It's a bug and that's the defect number that we got from reporting to Aruba Support.

 

-Tan

Occasional Contributor I
Posts: 7
Registered: ‎07-23-2014

Re: [VisualRF] Logged out when trying to upload a custom campus map

Ok thank you. I'm new around here. What can I do with that bug number?

Contributor II
Posts: 36
Registered: ‎03-25-2013

Re: [VisualRF] Logged out when trying to upload a custom campus map

I think the new Airwave 8 doesn't have this bug but it has other problem with it the HTML5 heatmaps but you still revert it back to the Flash version. 

 

I think the official thing to do is to report it to Airwave Support and they will probably advice you on the next step.

Occasional Contributor I
Posts: 7
Registered: ‎07-23-2014

Re: [VisualRF] Logged out when trying to upload a custom campus map

I've only seen issues with planned devices for Airwave 8 on here. Are there issues with live devices?

 

And I will send an email to Airwave Support.

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