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Occasional Contributor II

VisualRF does not show (correct) heatmaps

In AMP 8.0.9.2 the VisualRF is not showing the heatmap on several floorplans.

On one floorplan with just 3 AP's we get a heatmap from only one AP (see image).

 

Wha tis goign wrong, and or how can we fix this?

Regular Contributor II

Re: VisualRF does not show (correct) heatmaps

I have seen this before, I would try:

  • Use different browser
  • Remove the AP from the floor plan and add it back on
    • after you add, poll the controller again.

Hopefully this helps :)

MVP

Re: VisualRF does not show (correct) heatmaps

First, make sure you're not set to focus on the one AP - as that's supposed to just show one.

Second you can try this:

https://<airwave-name-or-address>/visualrf/poll_aps_now.xml

That forces all APs to be re-polled and data to recalculate, it takes a few minutes, but makes everything pretty again.

--Matthew

if I've helped, please give kudos
if I've provided a solution, please mark the solution so others can find it
Occasional Contributor I

Re: VisualRF does not show (correct) heatmaps

Same problem here. Removing AP and place it back doesn't work, restarting AMP services doesn't work, rebooting server doesn't work and force a SNMP poll doesn't work also.

 

We're on AMP 8.2.1 and controller version 6.4.3.9

 

An Aruba engineer already solved it in the past, but that doesn't solve the problem anymore.

 

Resolution:
 

  • Went on web session. Checked the APs status and found its showing error
  • Checked the xml file and saw radio skipping message
  • Disabled visualrf cleared the bootstrap cache and restarted it
  • Heat map started showing up correctly
  • There was another ap in a different floorplan not showing heat map
  • Found radio was showing good. It was issue with the floor plan
  • Resized it and it started showing correctly. Hence, closing the case

Any suggestions?

 

MVP

Re: VisualRF does not show (correct) heatmaps

I recognize that path of steps - we followed it for quite some time.

It also stopped working effectively for us as well.

Have TAC look over my case #1922009 to see if they can see what was done to help me. I'm told that they've identified a bug which lead to our issues, and while we're still waiting for a final fix, Airwave and VisualRF have been much more stable/fast/and accurate since 8/17 when we made the last tweak.

--Matthew

if I've helped, please give kudos
if I've provided a solution, please mark the solution so others can find it
Occasional Contributor I

Re: VisualRF does not show (correct) heatmaps

Sounds good. Keep me posted please!

 

--Rolf

Occasional Contributor I

Re: VisualRF does not show (correct) heatmaps

Any update yet?

 

-Rolf

Occasional Contributor I

Re: VisualRF does not show (correct) heatmaps

Long time ago, but anyone have a solution yet? Still not resolved running on 8.2.3.1

Aruba Employee

Re: VisualRF does not show (correct) heatmaps

Hi ,

 

Could you share latest heatmap screen shot? You mean heatmaps are incorrect or its not at all displaying?

 

Regards,

Pavan

Occasional Contributor I

Re: VisualRF does not show (correct) heatmaps

Sure, here you are!

 

I also don't know exactly why this is spamming our logs every minute. What does this do?

 

2017-05-15 13:18:36,192 WARN  Grid Bui[12] com.airwave.rf.SignalService ap placement concern incorrect_location for: 1324
2017-05-15 13:18:36,198 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 35
2017-05-15 13:18:36,199 WARN  Grid Bui[12] com.airwave.rf.SignalService ap placement concern incorrect_location for: 1333
2017-05-15 13:18:36,202 WARN  Grid Bui[12] com.airwave.rf.SignalService ap placement concern incorrect_location for: 1328
2017-05-15 13:18:36,202 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 81
2017-05-15 13:18:36,208 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 527
2017-05-15 13:18:36,210 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 925
2017-05-15 13:18:36,213 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 424
2017-05-15 13:18:36,217 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 325
2017-05-15 13:18:36,220 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 369
2017-05-15 13:18:36,222 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 447
2017-05-15 13:18:36,225 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 249
2017-05-15 13:18:36,228 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 525
2017-05-15 13:18:36,232 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 427
2017-05-15 13:18:36,235 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 405
2017-05-15 13:18:36,238 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 541
2017-05-15 13:18:36,242 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 442
2017-05-15 13:18:36,246 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 464
2017-05-15 13:18:36,249 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 145
2017-05-15 13:18:36,253 WARN  Grid Bui[6]  com.airwave.rf.SignalService ap placement concern incorrect_location for: 244

 

Mon May 15 14:34:23 2017	System	System	Restarting service Client Monitor Worker			
Mon May 15 14:33:58 2017	System	System	Restarting service Client Monitor Worker			
Mon May 15 14:33:44 2017	System	System	Restarting service Client Monitor Worker			
Mon May 15 14:33:28 2017	System	System	Restarting service Client Monitor Worker			
Mon May 15 13:52:28 2017	System	System	Restarting service Client Monitor Worker			
Mon May 15 13:52:13 2017	System	System	Restarting service Client Monitor Worker			
Mon May 15 13:51:28 2017	System	System	Restarting service Client Monitor Worker

 

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