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Occasional Contributor II

Vocera Issues

I have a hospital customer that using the Vocera Collaboration Suite on iPhones.
There is a command that is given to Genie that is "Broadcast", and this is
supposed to send to a group of iPhones and/or Badges.  We can send
broadcast from the iPhones to other iPhones, but not to the badges.  The
badges get the tone, but not the voice.  Same issue from Badge to iPhones.
Broadcast from Badge to Badges and iPhone to iPhones works.  Has anyone
else run into this, and how was it solved.

 

Re: Vocera Issues

Do you have enabled drop broadcast multicast in the VAP ?
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor II

Re: Vocera Issues

When I turn on Drop Broadcast and Unknown Multicast, none of the Vocera Broadcast Groups work.  When I turn it back off, then the iPhone to iPhones Vocera broadcast group works, and the badge to badges Vocera broadcast group works.

Re: Vocera Issues

So it was turned on ? because it should be turned off 

Do you guys have one SSID for the Vocera badges or it shared with other devices ?

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor II

Re: Vocera Issues

It was off.  I enabled it and nothing worked.  I turned it back off and badges can get to badges and iphones can get to iphones, but badges and iphones cant get to each other.

 

There is a seperate Vocera SSID.

Re: Vocera Issues

It should be off .

Have you configured everything based on Vocera / Aruba best practices :
https://www.vocera.com/sites/default/files/resources/Vocera_IPGP_Summary.pdf
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor II

Re: Vocera Issues

We have done all of that.

Re: Vocera Issues

Was it working before ? Or this is a new deployment ?
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor II

Re: Vocera Issues

Badges were existing. The iphone app is the new Vocera tool.

Re: Vocera Issues

Are the iPhone's attached to the same SSID that Vocera are associated to ?

Do the iPhone get a different role than the vocera ?
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
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