Wireless Access

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New Contributor
Posts: 2
Registered: ‎12-06-2016

WLAN no Internet. Users get exclamation point on Wifi icon on iPhone.

I have an open SSID for students in the dorms. When conncecting from mobile devices, students get message stating "No Internet Connection" with an exclamation point on the wifi icon. Everything has been working fine for at least a year, but all of a sudden, they can't connect. When I look into the controller, ALL AP's are up, and i can ping everything on my network from the controller when using the diagnostic. Not sure what is happening. Any suggestions?

Contributor II
Posts: 58
Registered: ‎08-21-2014

Re: WLAN no Internet. Users get exclamation point on Wifi icon on iPhone.

Are the client devices getting valid IP addresses? Is DHCP functioning properly?

New Contributor
Posts: 2
Registered: ‎12-06-2016

Re: WLAN no Internet. Users get exclamation point on Wifi icon on iPhone.

The problem was with DHCP. DHCP service was stopped on the server.

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