06-20-2014 07:15 AM
We have an OSX 10.8.5 device that is hosting 5 printers that are shared on the network. We have PaperCut monitoring installed on the machine that is monitoring all 5 printers. The OSX device is on a services network, and Aruba AirGroup is configured to propagate AirPrint services from this network to other networks on campus.
We can boot up the OSX device and all printers appear as available on iOS devices and accept and print jobs just fine. They will continue to be available and process print jobs for about 75 minutes. After that period, the printers will disappear from print opgions on iOS devices, occasionally one will remain in the list, but if a print job is sent to it, the device will return “the printer is no longer available”. At this point only a reboot of the OSX device will make the printers appear to the iOS devices again, which starts the 75 minute cycle again.
We have worked with the OSX machine itself and verified no problems with:
· OS updates
· Network configuration
· CUPS print service
· Sleep settings
· PaperCut configuration
· Printer object sharing and configuration
I have talked to TAC about this a few times and they have confirmed that Airgroup is set up correctly. We have an airgroup domain set up with all of our local controllers and their VRRP addresses as well as the master in the domain. We are running a master local environment with 1 master (3600) and 4 locals (4 m3 cards across 2 6000 chassis.)
Has anyone else seen this behavior?
06-20-2014 10:10 AM
Your infrastructure has too many touch-points to troubleshoot on a forum. TAC should be able to instruct you on how to turn on logs that show when a device enters and leaves the Airgroup Server table. That should give you a starting point as to why they are leaving...
Aruba Customer Engineering
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08-04-2014 06:12 AM
Did you open a case with Aruba TAC because of the timeout issue with your printers?
I have had a similar experience with AirPrint capable devices but so far I wasn't able to find a solution.
11-18-2014 12:03 PM