Wireless Access

Reply
Occasional Contributor II

Windows Device Can't Connect

Hi guys,

I got the problem to be connect aruba Network, Went my client with OS 10 (i'm trying to 7 device and same problem) windows always give me the pop up this 

C++ Runtime.jpeg

and on the apple device can get the IP from DHCP but can't connet to the data

 

i try to another device and running well. so what should i do for this promblem ?

 

Thanks,

Ratih Apsari

Re: Windows 10 and Apple Device Can't Connect

Hey, are you certain this is an issue with the Aruba deployment as this appears to be a software issue? We will need further info such as the set up, SSID configuration, authentication methods and so on.


ACMA, ACMP, ACSA
If my post addresses your query, give kudos:)
Occasional Contributor II

Re: Windows 10 and Apple Device Can't Connect

hi,

i configuration WLAN with

Forwarding Mode Tunnel,

Radio & VLAN type : All
Autentication server with Radius Server

Authentication with dot1.x

 

 

 

Re: Windows 10 and Apple Device Can't Connect

So there could be quite a few issues, a good starting point to check:

 

- Are the VLAN's correctly defined on the controller and network?

- Is DHCP working as expected?

- Can the controller communicate with the RADIUS server?

- Is the client being rejected by the RADIUS server?

 

Do you see anything in the logs? 

 

show log all | include XXXX (where XXX is the MAC of the device)


ACMA, ACMP, ACSA
If my post addresses your query, give kudos:)
Occasional Contributor II

Re: Windows 10 and Apple Device Can't Connect

- Are the VLAN's correctly defined on the controller and network?

-yes, the VLAN it's Correctly

- Is DHCP working as expected?

- The DHCP working on other device like android, windows 7, linux

- Can the controller communicate with the RADIUS server?

- the radius can communicater 

- Is the client being rejected by the RADIUS server?

- i check on the tab maintenance, and username have accepted on the client

 

so, whats the problem ?

Re: Windows 10 and Apple Device Can't Connect

So when you look at the user-table (show user-table) do you see the client connected? Do you see anything in the logs?

 

Try setting up a user-debug too and see if this yields any clues.

 

#logging level debugging user-debug XXX (XXX is the MAC)


ACMA, ACMP, ACSA
If my post addresses your query, give kudos:)
Occasional Contributor II

Re: Windows Device Can't Connect

hi guys, i'm triying this configuration, and the aruba still can't connect with windows device (windows 7,8,10) whats wrong with my configuration ?

 

i'm upload my configuration to aruba.

please help me what wrong to my configuration

 

 

 

1.JPG2.JPG3.JPG

New Contributor

Re: Windows Device Can't Connect

Hi ratihapsari   Do you have any update from TAC HP ? I also have the same problem as you, pls! help me resolve it
Search Airheads
cancel
Showing results for 
Search instead for 
Did you mean: