Wireless Access

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Contributor I
Posts: 67
Registered: ‎10-17-2012

Wireless Connectivity

Dear All, For a short while, we had lost wireless connectivity. I downloaded the logs of the Access Point, but I am not able to make sense out of it. Can anyone please assist me in this.
Guru Elite
Posts: 20,777
Registered: ‎03-29-2007

Re: Wireless Connectivity

Mahesh,

 

Is this an IAP (instant AP) or a controller-based AP.

 

What version of Code are you running?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 67
Registered: ‎10-17-2012

Re: Wireless Connectivity

Hi, It is a Controller based AP Model: Aruba3400 Version: 6.1.3.4
Contributor I
Posts: 67
Registered: ‎10-17-2012

Re: Wireless Connectivity

AP is of model 93

Guru Elite
Posts: 20,777
Registered: ‎03-29-2007

Re: Wireless Connectivity

Did all your clients lose connectivity or some of them?  The log from that access point does not point to anything..

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 67
Registered: ‎10-17-2012

Re: Wireless Connectivity

All the clients lost the connectivity. :smileysad: But I only have these logs.Is there anywhere else I can lookout for ?

Guru Elite
Posts: 20,777
Registered: ‎03-29-2007

Re: Wireless Connectivity

[ Edited ]

The aruba controller itself is flash-based so it does not have much memory.  On a busy controller the logs will roll in hours.  The best thing to do is to send logs to an external syslog server or use Airwave to monitor issues.

 

You might be able to catch it next time...

 

Alternatively, you can type  "show log system 100" or "show log error 100" to see if you see anything.

 

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 67
Registered: ‎10-17-2012

Re: Wireless Connectivity

Would these be of any use ?Got them from the system logs.

 

TimeLog
12/27/2012 11:27<311005> <WARN> |AP SW-L-3-Stage-II-(C)@1.1.3.154 sapd|  Missed 30 heartbeats on wired AP interface 3; rebootstrapping
12/27/2012 15:27<311005> <WARN> |AP SW-L-3-Stage-II-(C)@1.1.3.185 sapd|  Missed 30 heartbeats on wired AP interface 3; rebootstrapping
12/27/2012 15:53<303073> <ERRS> |AP SW-L-3-Stage-II-(C)@1.1.3.200 nanny|  Process /aruba/bin/stm [pid 584] died: got signal SIGABRT
12/27/2012 15:53<303079> <ERRS> |AP SW-L-3-Stage-II-(C)@1.1.3.200 nanny|  Restarted process /aruba/bin/stm
12/27/2012 15:55<311020> <ERRS> |AP SW-L-3-Stage-II-(C)@1.1.3.200 sapd|  An internal system error has occurred at file key_mgmt.c function set80211priv line 132 error dev aruba001: ioctl[IEEE80211_IOCTL_DELKEY.
12/27/2012 15:55<311020> <ERRS> |AP SW-L-3-Stage-II-(C)@1.1.3.200 sapd|  An internal system error has occurred at file key_mgmt.c function set80211priv line 132 error dev aruba001: ioctl[IEEE80211_IOCTL_SETKEY.
Guru Elite
Posts: 20,777
Registered: ‎03-29-2007

Re: Wireless Connectivity

There is a connectivity issue between the controller and the access points.  What do you have the controller plugged into and what do you have the access points physically plugged into?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 67
Registered: ‎10-17-2012

Re: Wireless Connectivity

The Access Points are plugged into an Access Layer Switch.  Our Controller is installed at a remote location and the AP's and the controller are connected via WAN Link.

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