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Occasional Contributor II

airewave 8.2.2.1 client count bug

not a huge issue but after upgrading to 8.2.2.1 you can see from the attached image that user counts are not working as expected. ever 30 minutes 400 - 500 devices apear to drop off. (clients dont actually disconnect) anyone seen this or just me? the same is true for the usuage graph. seems to have gone wonky.

Guru Elite

Re: airewave 8.2.2.1 client count bug

Do you have a number of devices like APs or controllers that say they were down or offline during this period?
Do you have enable AMON over SNMP enabled?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: airewave 8.2.2.1 client count bug

no APs go down during this time. airwave is monitoring 14 IAP clusters. from within groups you can see the client count drop off in the clusters but clients arent affected. AMON is on and prefered over snmp

Guru Elite

Re: airewave 8.2.2.1 client count bug

Please turn off AMON preferred becaise instant APs do not use AMON.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Guru Elite

Re: airewave 8.2.2.1 client count bug

Also, are these clusters on your local LAN or are they over the internet?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: airewave 8.2.2.1 client count bug

Local lan within their own vlan

Guru Elite

Re: airewave 8.2.2.1 client count bug

You should open a TAC case to determine if there is a problem with your local lan, or the current version of Airwave.  It is hard to determine what could be wrong here...



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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