Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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[beginner question] Looking for clues in Airwave for why AP is down

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  • 1.  [beginner question] Looking for clues in Airwave for why AP is down

    Posted Nov 21, 2017 03:46 PM

    Just noticed AP has been down for a week...

    So, if you were in my shoes, and you want to take a look in Airwave for historical data for clues, where would you go?



  • 2.  RE: [beginner question] Looking for clues in Airwave for why AP is down

    EMPLOYEE
    Posted Nov 21, 2017 03:53 PM
    Is this a controller based AP or an IAP?


  • 3.  RE: [beginner question] Looking for clues in Airwave for why AP is down

    Posted Nov 21, 2017 05:43 PM

    controller based



  • 4.  RE: [beginner question] Looking for clues in Airwave for why AP is down

    EMPLOYEE
    Posted Nov 21, 2017 06:54 PM

    Airwave reports devices are down when the controller reports them as down.  So the AP for some reason stopped reporting into the controller.  There is no real way to understand why they are down until they come back up.  You should try pinging the last ip address of the AP to see if it is answering.  You should also look to see what port the AP was on and see if it is up and if the switch is giving it power.