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Frequent Contributor I

clearpass/onboarding password restrictions

We have a Clearpass server (6.4.6.72714) and had an issue with one person getting onboarded - it kept saying invalid user/password when trying to log into the onboarding portal. Just wondering if there are restrictions on characters in the users password (we authenticate to AD).

 

He had put a space in his new password and when we needed to onboard him it failed, we finally changed his password and it worked, but wanted to check on any special character restrictions for the application - does any body have any information?

 

Thank you!

 

Lirria

Aruba

Re: clearpass/onboarding password restrictions

I am not sure this is documented, but I believe the following are valid characters:

a-z, A-Z, 0-9, (){}&!@#$%^*?_=.,+-<>/

 

 

 

 

------------------------------------------------
Systems Engineer, Northeast USA
ACCX | ACDX | ACMX

Frequent Contributor I

Re: clearpass/onboarding password restrictions

Yeah - pretty sure it really hates having a space in the password. 

 

Thanks!


Gerri

Occasional Contributor II

Re: clearpass/onboarding password restrictions

Hey Guys,

How does it check if valid?  I tested with mickey.com and it worked.  Is there a way to actually check against a valid email address.  Is there a location where we can check information against.  I also tested witha government email address and it came back as not valid....

Guru Elite

Re: clearpass/onboarding password restrictions


james.king@noaa.gov wrote:

Hey Guys,

How does it check if valid?  I tested with mickey.com and it worked.  Is there a way to actually check against a valid email address.  Is there a location where we can check information against.  I also tested witha government email address and it came back as not valid....


 

 

Clearpass Onboarding checks a username and password against AD.  Are you referring to Guest?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: clearpass/onboarding password restrictions

cjoseph,

 

Yes, I am referring to Gurst accounts.  What mechanism checks guest accounts for valid email address?  Is that even possible?

Guru Elite

Re: clearpass/onboarding password restrictions

What is the workflow you have configured?  Do you have guests entering a username and password or just a username to access the network?  If they are just entering a username (anonymous login), there is no checking that the email address is valid, just that it is structured like an email address.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: clearpass/onboarding password restrictions

Right now we are using anonymous logins.  but trying to change where the user will have to input a user name and email to get the access code.  Do I check LDAP from external servers or would it be easier to use Auto sponsoring with Guest. 

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