07-05-2015 12:40 PM
Aruba Customer Engineering
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07-05-2015 12:48 PM
yep you certainly free to try here.
but in my opinion (and i don't know the exact details so i might be wrong in this case) you pay for support so they better live up to some basic expectations. of course they aren't there to help people in full design questions or such. but if they want you to troubleshoot they should be able to explain why and what that is. if they won't, i would ask again, if they still don't answer i would ask the case to be escalated or to speak to a manager.
[EDIT] cjospeh posted something similar, i can only agree with him on this.
07-15-2015 04:09 AM