Wireless Access

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Occasional Contributor II
Posts: 18
Registered: ‎06-02-2014

frequent AP down

what do you think is the issue regarding frequent AP down with no hardware and network issue? Do you think software affects this kind of issue? Everytime the AP will be up, after few minutes, another AP will down. So its like alternate process.

 

Thanks

Guru Elite
Posts: 21,037
Registered: ‎03-29-2007

Re: frequent AP down

We need much more information to try to help you.

 

What version of ArubaOS?

What model controller?

What model access points?

How many access points?

When did this start happening?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 18
Registered: ‎06-02-2014

Re: frequent AP down

version: 6.2.0.3

mc model: 3600

ap model: AP135 and AP105

number of AP: 66

 

Guru Elite
Posts: 21,037
Registered: ‎03-29-2007

Re: frequent AP down

when did it start happening?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 18
Registered: ‎06-02-2014

Re: frequent AP down

We did not changed/modify any configurations on the controller before this issue occur. 

Guru Elite
Posts: 21,037
Registered: ‎03-29-2007

Re: frequent AP down

Please check the physical switch port that the access points and the controller are plugged into.  Find out of there are any errors.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 18
Registered: ‎06-02-2014

Re: frequent AP down

We already checked for the ports of the PoE Switches and the connections between Controller to Switches to APs. 

Guru Elite
Posts: 21,037
Registered: ‎03-29-2007

Re: frequent AP down

On the controller commandline, type "show log system 50" to see if there are any messages about the access points.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 18
Registered: ‎06-02-2014

Re: frequent AP down

it shows "RESTARTING TX ALL"

Guru Elite
Posts: 21,037
Registered: ‎03-29-2007

Re: frequent AP down

Please open a case with tac to get your logs interpreted.  We could try to resolve this here, but it would take some time.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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