Wireless Access

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Occasional Contributor II
Posts: 29
Registered: ‎08-06-2013

iOS 7 and 8 unable to Join the Network

Hi community,

 

 

We recently noticed that when iOS 7 or 8 clients connect, they are getting  "Unable to Join the Network". These clients has to attempt twice or thrice before they can connect successfully. 

 

Anyone encountered this issue?

 

 

Thanks

 

Oliver

MVP
Posts: 4,301
Registered: ‎07-20-2011

Re: iOS 7 and 8 unable to Join the Network

What version of AOS are you using ?

Can you try resetting the network settings ?

Does it happens also for an open SSID ?

You should consider opening a TAC case too
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor II
Posts: 29
Registered: ‎08-06-2013

Re: iOS 7 and 8 unable to Join the Network

Hi,

 

We are using aos 6.1. And yes it happens even with open ssid. A TAC case is opened and they are still investigating.

 

I was hoping someone might have encountered the issue and can tell me the possible solution.

 

Thanks

 

Oliver

New Contributor
Posts: 4
Registered: ‎08-21-2014

Re: iOS 7 and 8 unable to Join the Network

I realize that this post is of much help, but we have experienced this issue in our environment where a couple users are unable to connect to our open network (captive portal with a TOS page where they click agree to terms).

 

But they are able to connect to our private network with 802.1x

 

Devices that cannot connect are iPhone 4s running iOS 8.0 (12A365)

Occasional Contributor I
Posts: 7
Registered: ‎12-16-2010

Re: iOS 7 and 8 unable to Join the Network

Any further updates on this? We are having the same issue as folks upgrade to iOS 8. 

MVP
Posts: 371
Registered: ‎01-14-2010

Re: iOS 7 and 8 unable to Join the Network

I've had to do the following on a couple of phones:

 

Settings > General > Reset > "Reset Network Settings"

 

Definiteion not Apple's best release in terms of wifi support. I haven't had a problem on 10.9.x and on 10.10 - but iOS 8 has been real problematic.

 

Hope it helps!

 

-Mike

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