Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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iPhone VPN and Captive Portal Issue

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  • 1.  iPhone VPN and Captive Portal Issue

    Posted May 24, 2017 08:06 AM

    Hello there

    Having an issue with iPhone 6 devices (managed by Blackberry UEM device) accessing our Captive Portal via Chrome.

     

    The Phone is using a Blackberry VPN and I think the reason it cant connect to the Captive Portal is because the Phone is putting all traffic down the VPN.

     

    We have captive portal there for a reason, to capture user email details, contact details etc....but what would be a way around this  so that we can get these new iPhones onto the Guest internet?

     

    Many Thanks



  • 2.  RE: iPhone VPN and Captive Portal Issue

    EMPLOYEE
    Posted May 24, 2017 08:08 AM

    If there is a VPN acl being allowed in the 'logon' role, please remove it and see if that fixes it..



  • 3.  RE: iPhone VPN and Captive Portal Issue

    Posted May 24, 2017 08:21 AM

    our logon role allows the following firewall policies:

     

    logon-control

    captive-portal

     

    so nothin VPN related



  • 4.  RE: iPhone VPN and Captive Portal Issue

    EMPLOYEE
    Posted May 24, 2017 08:35 AM
    Find out what traffic is being passed by that VPN. Logon-Control does allow a von protocol.


  • 5.  RE: iPhone VPN and Captive Portal Issue

    Posted Jun 01, 2017 04:43 AM

    The VPN passes everything in Chrome. That is the only browser allowed on the iPhone. So when the user attempts to connect to the Captive Portal, it attempsts to VPN it.