Wireless Access

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Occasional Contributor II

iPhone and Android connections problems

First forgive me if there is already a topic out there for this problem. I searched and couldn't find anything.

 

We are a K-12 that has deployed AP-135's in every classroom throughout our secondary schools. I have  Student, Staff Personal, Staff and Guest networks set up. Student, Staff personal and guest are all authenticated through separate captive portals agains a microsoft radius server. It seems that most are able to authenticate and access the network just fine. However I have a handful of students and staff that claim they can't access the captive portal page. This seems to be a mix of Apple and Android devices. Both are saying they connect to wireless just fine but they can't get the captive portal login page to show up. This is the captive portal built into the controller. We do NOT have CPPM yet but are looking into it.

 

Any suggestions?

Re: iPhone and Android connections problems

Do you have an IP on the VLAN interfaces for these networks in the controller? Also do you have the bypass apple captive portal assistant turned on?
ACDX #419 | ACMP |
Occasional Contributor II

Re: iPhone and Android connections problems

I do have IP's on the vlans. bypass apple captive portal assistant is not turned on. I'm guessing it should be?

Re: iPhone and Android connections problems

Go to configuration-->Authentication-->L3 Authentication--->Select the captive portal profile you are using and check apple bypass

 

bypass.PNG

 

 

Question

With a windows computer it works fine? if you access the same network? it just dont work with apple and some androids?

 

Cheers

Carlos

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Product Manager - Aruba Networks
Alternetworks Corp
Occasional Contributor II

Re: iPhone and Android connections problems

Thanks Carlos. I have made that change. We'll see how it goes when classes resume in the morning.

 

Yes, Windows computers worked great but there were a handful of both iPhones and Androids that would never get the captive portal page.

Re: iPhone and Android connections problems

If that does not work  for apple products try this

 

http://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/OCSP-captive-portal-issues-apple-laptops-amp-firefox/td-p/82456

 

Normally that works but i had a client in which even with the bypass on they had issues with captive portal and some apple devices.

 

i added those to the role and that fixed it.

 

Cheers

Carlos

----------------------------------------------------
Product Manager - Aruba Networks
Alternetworks Corp
Occasional Contributor II

Re: iPhone and Android connections problems

Thanks for the help. That seems to have done the trick.

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