Wireless Access

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not getting captive portal & no internet access

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  • 1.  not getting captive portal & no internet access

    Posted May 09, 2013 03:02 PM

    So I got the guest network functioning(or so I thought), I have the internal DHCP server up and assigning IPS as it is supposed to(Thansk to the help I got here earlier), but now although it is connecting to the guest wireless network, getting the right IP and DNS info, I am not being directed to my login portal where it is supposed to be asking for my credentials.

     

    Do I need to have some sort of route or path to make it work?

     

    my internal IP range(also main controller IP) is 172.16.X.X and my guest network is 10.10.20.X.  I have my internal router set as 10.10.20.1 and am using my ISP provided DNS servers.



  • 2.  RE: not getting captive portal & no internet access

    Posted May 09, 2013 03:07 PM

     

    Under the VLAN are you natting ? or under the user-role?

     

     

     

     

     



  • 3.  RE: not getting captive portal & no internet access

    Posted May 09, 2013 03:12 PM

    I just now clicked NAT under the VLAN.  The sad thing is I thought I had it working a little while ago but must have changed something.

     

    even with NAT checked, I still don't get the captive portal nor can I get on the net though.



  • 4.  RE: not getting captive portal & no internet access

    Posted May 09, 2013 03:19 PM

     

    Can you share the user-role rights ?

     

    And also share the captive portal layer 3 profile ?

     

     



  • 5.  RE: not getting captive portal & no internet access

    Posted May 09, 2013 03:21 PM

    sorry, I don't know what you mean?  Is there a command I can type in to do that?



  • 6.  RE: not getting captive portal & no internet access

    Posted May 09, 2013 03:23 PM

     

     

    show rights <guest role name>

     

    show  aaa authentication captive-portal <profile name>

     

    Also are you using the internal captive portal ?



  • 7.  RE: not getting captive portal & no internet access

    Posted May 09, 2013 03:27 PM

    I am using the internal captive portal but I am not sure which role I am supposed to be using.  Here is what I get.

     

    (HBWireless2) #show rights

    RoleTable
    ---------
    Name ACL Bandwidth ACL List Typ e
    ---- --- --------- -------- --- -
    Guest Lan-cp_prof 54 Up: No Limit,Dn: No Limit Guest Lan-cp_prof/ Use r
    HBGuest2-cp_prof 56 Up: No Limit,Dn: No Limit HBGuest2-cp_prof/ Use r
    ap-role 4 Up: No Limit,Dn: No Limit Sys tem
    aruba-ap-cp_prof 52 Up: No Limit,Dn: No Limit aruba-ap-cp_prof/ Use r
    cpbase 14 Up: No Limit,Dn: No Limit cpbase/ Use r
    denyall 12 Up: No Limit,Dn: No Limit denyall/ Use r
    guest 3 Up: No Limit,Dn: No Limit Use r
    guest-logon 6 Up: No Limit,Dn: No Limit Use r
    logon 1 Up: No Limit,Dn: No Limit Use r
    stateful-dot1x 5 Up: No Limit,Dn: No Limit Sys tem
    sys-ap-role 7 Up: No Limit,Dn: No Limit sys-control/,sys-ap-acl/ Sys tem (not editable)

    Total Roles:11

    (HBWireless2) #show rights HBGuest2_srvgrp-acb28
    Unknown role HBGuest2_srvgrp-acb28

    (HBWireless2) #

    (HBWireless2) #show rights HBGuest2_srvgrp-soh83
    Unknown role HBGuest2_srvgrp-soh83



  • 8.  RE: not getting captive portal & no internet access

    Posted May 09, 2013 03:37 PM

    sorry to be so noob, I am totally new to the aruba world and probably deleted roles I should not have even touched.



  • 9.  RE: not getting captive portal & no internet access

    Posted May 09, 2013 03:41 PM

    These are the roles you should be working with :

     

    The guest-logon role uses these policies:
     captiveportal (predefined policy)
     guest-logon-access
     block-internal-access
    The auth-guest role uses these policies:
     guest-logon-access
     block-internal-access
     auth-guest-access

    Make sure you follow all the instructions on this document: 

    http://www.arubanetworks.com/wp-content/uploads/aos_guestacccess-appnote.pdf

     

     

     

     

     



  • 10.  RE: not getting captive portal & no internet access

    Posted May 09, 2013 03:43 PM

     

     

    Also you have to make sure you that the controller has a public IP address that you can nat the guest traffic to.

     

     



  • 11.  RE: not getting captive portal & no internet access

    Posted May 09, 2013 03:46 PM

    ouch...I defintitley do not want the controller having a public IP address...I am getting frustrated because I had it all working about an hour and a half ago and thought I was deleting old roles that were no longer in use.

     

    this is for two internal wireless LANs, 1 for corporate and 1 for guests...I don't understand how I could have screwed it up so badly.  It seems like my guest accounts are just not getting the captive portal, thus they can not resolve web access.



  • 12.  RE: not getting captive portal & no internet access

    Posted May 09, 2013 03:59 PM
    They usually recommend putting the controller in dmz for wireless guest access or use a layer 2 VLAN that reaches the firewall and then do the natting there


  • 13.  RE: not getting captive portal & no internet access

    Posted May 09, 2013 05:05 PM

    jb1095,

     

    A couple of things to check/confirm

     

    - Does the controller have an IP on the guest VLAN?   Captive portal will not work if the controller does not have an IP on that VLAN

    - When connected to the SSID, what role is the user in (look in the clients table or run "show users")

    - Does that role have a Captive Portal profile defined for it?  (run show rights "aboverole")

    - If yes to the above; type http://1.1.1.1 in your client browser (to rule out DNS, NAT, etc...; and see if Captive Portal launches)

    - The gateway for the guest network; is that the controller or somewhere else on the network?