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Posts: 2
Registered: ‎10-24-2011

show global-user-table returns no results in Master-Local environment

Hello,

 

Here is a small description of the environement : I have 2 master controllers with redundancy (hot-standby) and 2 local controllers with redundancy (active-active).  All controllers are running ArubaOS 6.1.3.4.  All APs are terminating on the locals.

 

When I try to see connected clients from the master controller, either from the web interface or the cli, I get no results.

 

I enabled security log debugging and I get  (on the master) :

Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  Rx message 14001/5221, length 215 from 127.0.0.1:8220
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: **************************************
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: master ip 172.19.87.71, switch ip 172.19.87.71
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: register a session for the new query
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: take an available session (0)
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: current session id (0), concurrent sessions (1)
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: number of LMS 0
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  Rx message 68/68, length 572 from 127.0.0.1:8214
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: handle gut request. send packet (0 user entries)
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: handle gut request. total num of matched users (0)
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: TX: msgtype 69, datalen 512
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: set the flag largePapiInProgress
Aug 27 10:45:52  authmgr[1599]: PAPI_SendLarge: Can't send buffer to my own port
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  Rx message 69/69, length 588 from 172.19.87.70:8214
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: receive GUT response from (172.19.87.70), msglen (588)
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: rsp is related to session (0)
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: switch(172.19.87.70) return (0) user
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: session status : status (1), total user (0), buffered user-entry (0)
Aug 27 10:45:52  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: reset the flag largePapiInProgress
Aug 27 10:45:53  authmgr[1599]: <124004> <DBUG> |authmgr|  Rx message 14001/5221, length 215 from 127.0.0.1:8220
Aug 27 10:45:53  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: **************************************
Aug 27 10:45:53  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: master ip 172.19.87.71, switch ip 172.19.87.71
Aug 27 10:45:53  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: same as a previous query which has got all infor
Aug 27 10:45:53  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: display the results
Aug 27 10:45:53  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: query related session (0)
Aug 27 10:45:53  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: Starting show at (0)th user
Aug 27 10:45:53  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: all user entries have been displayed
Aug 27 10:45:53  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: display complete results (0 users)
Aug 27 10:45:53  authmgr[1599]: <124004> <DBUG> |authmgr|  GUT :: release session (0)

 

Apart from that, everything seems to be working fine. 

 

Any help to figure out what I missed will be appreciated!

 

Thanks.

 

Guru Elite
Posts: 20,814
Registered: ‎03-29-2007

Re: show global-user-table returns no results in Master-Local environment

Please open a support case.  That should NOT be happening.

 



Colin Joseph
Aruba Customer Engineering

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